Nan Jiang MD-NEXS MEDICAL-Prompt Care Medical Doctors-walk-in welcome — Local services in Houston

If you are a healthy individual that just needs to get your physical and what not for work or immigration purposes, this place is great. They will get you in and out.

If you are someone that actually wants not outdated care, a clinic to milk your insurance, not ordering things they said they were I suggest you go elsewhere. First of all, they scheduled me on a day that my insurance did not approve because it wasn't a full year. So I made the 45min trek there, and then back. This could have been a easy phone call. And then when I went in again for my appointment a week later, they forgot to order 2 tests for me and prescribe me the ointment they said they were. Also scheduled me with someone I never seen before when I only see Dr. Jiang. They called me twice to inform me the same thing, and then actually had another doctor talk to me at the appointment about it again. This caused me to do some digging on my medical records because I wonder what else they have forgotten or mixed up about. This showed that they completely did not inform on things the year prior. When I requested my medical records as suggested by my lawyer, there were things in my medical notes that have never been addressed to me in person. But they will however make sure to test you on everything your insurance is covering you on like a random EKG. After going to two other doctors and getting second opinions. I'm glad I left because the two other doctors suggestions matched and I am not getting a repeated test which was this clinic's suggestions. The other doctors I went to had no idea why they are scheduling a repeat test over something that hasn't been normal for over a year. My new doctors pulled out recent research and chart to educate and show me something that every doctor should know at this point.

Also, if you go in the morning, there is no social distancing for COVID 19. You are pretty much in a hot box with the door open with like 10 or more other people waiting. This is so different from all my other healthcare visit where they are super careful about it. You can also hear everything the nurses and doctors do in the waiting room. You can hear what is going on with a patient, what they are ordering, its awkward. Don't know how they can...

I have to give them a 1 star after numerous visits and i have a pretty good idea of what to expect. My family member had even worse experiance than me, but this review is just my experiance. First to talk about are the doctors, other than doctor wang, the other doctors were okay. Dr. Wang always diagnose me with somthing without any question or discovery. Instantly say i have somthing and prescribe medication. If it doesnt work come back try diffrent meds. He instead ask me what I think I have, and he will give me what ever meds or pills I think will makes me better. Basiclly with him, you always have to diagnose your self and tell him what meds you want. The other doctors have other businesses locations, so they are often not availible according to front desk. Secondly, the front desk workers are absolutely terrible, worst I've ever experienced in houston, they have absolutely 0 care and 0 concern over the patient. Happen almost every time, I would call, they put me on hold and then forgot about it, I hang up after 30 minuets, and i call again, same person answer and goes through immediatly. 3 out of 4 times they screwed up my reservation, once they forgot to make it after they said they did. Another time they told me it was yesterday I missed it, then after almost an hour of on the phone, they confirmed it was today, and they forgot to make reservation so the doctors are not there. These are just some examples, there are way more. Not a single time it was smooth process, they either forgot didn't bother. I have severe side effect from the prescription and they force me to make another reservation pay money to contact the doctor for a follow up in dealing with side effects. It's ridiculous the only reason I go there is it's convineintly close by, and referred by...

My name is Catrina Lewis. I went on august 9 2024 I have mass in my chest and stollen. I was told to go here from my insurance company . She didn’t check my diabetes . I told her pain is real bad from mass she told me none of the doctors don’t give pain medication at this clinic I know that’s not true because police department told me if you have swollen in your chest they supposed to give you something if you are diabetic I know little about medical issue because I have an uncle that is doctor and my hippa laws are violated .she told me go pain management I went three different ones they don’t give you any thing for chest problems . So said go to general surgeon told me i called them they do not do that. To me she think i am a pill seeker because united healthcare said to all doctors . I am with blue cross shield Texas . Just because I am a black woman the doctors think we are a pill seeker I do have chronic pain going on 8 years I am surprised I still living thank god for that. She didn’t send me prescription like she said didn’t ask what my pharmacy. She did give out pain medication to some of the patients in the office today ant no medication to me at all. She told me to just take Xanax and stay calm. I will report this. I am not with united healthcare and I did file a fraud report with the police I felt as if I am dirty and don’t matter I am a victim of identity theft. I didn’t receive proper medical at all. I pay for my services and didn’t received not at all if we black don’t go there waste...