The Home Depot — Local services in Howell Township

Only in store experience was within picking up/ returning the two different microwave stands I unfortunately had to return. My five star review is based primary on that and no way, shape, or form on the quality of the products. That I give no stars! My experience with customer service/pick up gentlemen was pleasant although the item was taking so long to be brought up from receiving to me. He kept doing nothing but apologizing and explaining he was trying to do several things at once. I understand because I work retail and us associate primary goal is to help and satisfy all customers. He was very kind and provided excellent customer service. Also, want to mention Jason and Martha as they were very professional, kind, understanding, and lastly very helpful in the return process of these microwave stands! Jason was successful w/getting the 1st stand returned. But the 2nd time as i got him again. The system wouldn't allow him to complete it, thus, he checked w/Martha and she kindly took me as Jason helped out the next customer in line. Martha was by far the best she quickly and efficiently processed the return for me. Adddionally, she was very friendly and made absolute sure my experience in the end was phenomenal so I left very satisifed. Be sure to award Martha for her great work/ doing a great job. As it's all because of her i am willing to give it an other shot at purchasing a microwave stand at Home Depot. Prior to receiving customer service from her, I was calling it quits w/home depot and going to move on to going to lowes. Also, if it weren't for her this review wouldn't have gone up from 1 star to 5! Hope you recognize the great employee you have in her!!! As for the quality of the microwave stands sold at home depot thus far just prophetic. I carried the 64 pound microwave stand up an flight of stairs to only get inside where it was lite up and the box is unsealed and weakly taped together in three spots. Clearly this was an return and probably because the reviews stating its flimsy, don't go together correctly, is tough to but together, and has complicated directions Sorry I don't appreciate being sold an returned item. It'll be going back most likely by me too!!! Why I hate when things are not sold directly in stores so you can know the quality of something before buying it and walk if the box(es) are opened and taped back up! 2nd one the microwave slide all over the place appears the finish was too slippery. It too was unstable and extremely low. Looks wise I loved it and it went together very simply. Great easy to understand directions too! Hope if I find amother stand and in the unfortunate case I have to return it, Martha is there working and I...

They will do anything to avoid honoring a product warranty.

I bought a Maytag dishwasher from the Rt 9 Howell Home Depot that has been nothing but a nightmare. Less than two months after it was installed, it started to leak and shut-off mid-cycle. We've had four service calls, all for this same issue, and each time a different technician comes out, offers up a completely different cause/solution to the problem, leaves, and within one week we again have a leaking unit that shuts off mid cycle. Most recently we had the computer and control panel replaced, but to no avail. And let me tell you, there is no such thing as the "Maytag man"--they subcontract out to the lowest bidder. The second technician who came reinstalled the unit misaligned and extended the legs so far they went past their threading.

That was my first battle.

My second battle is having Maytag / Home Depot replace this lemon appliance they manufactured / sold. Today, Maytag told me it is Home Depot's responsibility to replace the item. So I immediately called Home Depot, who proceeded to tell me it was Maytag's responsibility. The finger pointing would be funny if not for the fact I spent $500 on this item and wasted hours waiting for technicians to arrive, schedule more service calls, and getting a hold of the right person / department at Maytag / Home Depot. Home Depot now tells me they are sending out another technician, even thought the last technician literally said there is nothing left to replace. I have a lemon! Please replace my unit and stop making me jump through so many hoops!

Save yourself the trouble and shop local or just head to Lowes. Maybe you'll have...

Review of Home Depot Online Orders – A Costly Mistake for Any Business

As a business customer who places large orders with Home Depot, I’ve experienced repeated failures that make it impossible to recommend them for anything serious. On nearly every large order, approximately one-third of the items never arrive—amounting to hundreds of dollars in missing products. What’s worse, there is no proactive communication, no explanation, and no automatic refund.

Instead, I’m forced to chase down each missing item individually, contacting customer service and going through an exhausting line-by-line inquiry just to recover money for products that never shipped—often more than 25 days after their promised delivery date. This is not a one-off issue; this is a pattern.

For businesses, this kind of unreliability is unacceptable. Time is lost, projects are delayed, and you end up paying more in both labor and lost productivity than the materials are even worth. Home Depot’s failure to fulfill orders accurately—and their complete lack of follow-through—makes them an untrustworthy and high-risk vendor for any professional operation.

If you’re running a business or managing a serious project, do not rely on Home Depot. Their system is broken, and the cost of dealing with it far outweighs any convenience or price point...