AT&T Store — Local services in Hueytown

Today 3/30/25 I went to this location. Why you may ask? Because last year the summer of 2024 I came here because I was close to running out of space on my phone and I was told I had to get a new phone and I didn’t have the money and I really didn’t know what to do and I went to this store and I met Jeremy he was very honest patient extremely knowledgeable and taught me a lot and I was able to learn what to do to free up space and because he was honest extremely patient professional helpful and treated me well I said when I have to finally get a new phone I’m gonna come see Jeremy which was the best decision because even though the representative on the phone made me a appointment for the 290 store I knew that I would be going back to the Hueytown store because of the way Jeremy treated me and I had another great experience he was very nice patient helpful knowledgeable and even showed me how to transfer all my information from my old phone that I was told it couldn’t be done it’s impossible I prayed 🙏🏽 and God answered my prayers and Jeremy went above and beyond to help me and he recovered my password and everything I was told I’d never have again guess what??? Jeremy retrieved all my information and everything I was nervous about he made me feel at ease he was calm and kept saying it’s ok I’ll take care of everything and he truly did and I am very grateful God led me to him in 2024 because I knew that I’d return to get help from him again and he is a lifesaver and he is most definitely a great asset to the company and he helped me calmed me down solved all my problems answered all my questions and he is so good at his job I feel he needs to teach classes on how to use your iPhone and teach us about technology how we can learn about the purchases we’ve made not just have what we need but really how we can learn to use what we bought and get the best results and I enjoyed my experience with Jeremy and I will be back because of how honest and understanding and professional he is I am a very happy customer and I’m ready to use my new phone...

Let me start off by saying the people there are very nice. Having said that, I have some issues to warn you about. I walked in with a paper from the at&t website stating exactly what I wanted...the phones, the type of insurance, ect. It had the estimated first payment and estimated monthly payments on there too. When signing me up he told me about the $15 insurance plan, I said no, I want the $8.99 I had on the paper. I asked him what my first bill would be, he said around $180. I then asked him if my monthly bill would be around $120 like my paper said. He said yes. I asked him if there was a bundle discount since I already have internet through at&t, he said I would get $10 off my internet bill. Everything sounded awesome. Our phones had to be delivered and the man delivering them went over our plan with us, the $15 insurance was added instead of the $8.99 one. Maybe it was a mistake? Today I received my first bill and it was way higher than expected. I called at&t and was told with activation, taxes and other fees it was $230...ok. So I asked that my monthly bill would be and its over $150. I then called at&t internet and was told there was no wireless/internet bundle discount, wireless has nothing to do with internet and they're not allowed to say things like that. I feel lied to and a little cheated as the price and discounts were the main reasons I decided to go with at&t. Hopefully this review helps anyone willing to read it.

TL:DR I was lied to and...

I had the absolute pleasure of receiving assistance from CB at the AT&T store, and I couldn’t be more impressed with the level of service he provided. From the moment I walked in, he greeted me warmly and made me feel like my concerns were his top priority.

Not only was CB incredibly knowledgeable about all the products and services AT&T offers, but he took the time to explain things clearly and answered all my questions without hesitation. He was patient, attentive, and genuinely seemed to care about finding the best solution for me, rather than just trying to make a sale.

His professionalism and friendly attitude made my experience exceptional. I walked out of the store feeling confident about my choices, and it’s all thanks to his expertise and dedication. I truly appreciate the extra effort he put in to ensure I had the best possible experience.

If you ever find yourself at the AT&T store and need help, I highly recommend seeking out [Name]. It’s rare to encounter such outstanding customer service, and I’m grateful for...