Advance Auto Parts — Local services in Hueytown

I had a very unprofessional experience with this store. I order a part at two o'clock and they told me that the part will be in at four to four thirty. I called at four fourth five and they said that the drivers was not back and it will be about a half hour or so. I went back to the store at five thirty and that started looking band couldn't find the part at the store. So that made telephone calls back from wherever it was to come from and found out that there it was still there and would not be delivered today. So know I have waited a hold day for this part and now they want me to wait another day. My thing is, if you have a list of parts that suppose to be in at evenings delivery then someone must be checking the list and calling back to the delivery place an say hey why this part did not come because I need to inform the customer that it will not be here today. I wasted a hold day waiting now I have to wonder if the same thing will happen tomorrow. With that being said the management need to be more aware of what's going on in the store. I will not be going back there again because the workers are noshalant about oh will it ain't here. So I when to Autozone and ordered the part for the next morning and...

I went into this store earlier today, I needed my battery tested before I left that side of town so that I wouldn't be stranded anywhere. There were maybe two customers. There was a lady at one of the registers and there was a man on the phone who I think may have been a manager. She asked him if he would assist me with my battery and he hollered out that he would when he got off the phone not even addressing me or even acknowledging me. From what I was hearing in his phone conversation he had no intentions of getting off the phone I waited as long as I could while he chose to negotiate on parts. Hire some more Reps and Managers. People that are kind and glad to help their customers. Representatives who are professional and care about their customers. That way customers such as myself won't have to wait on rude managers. I wasn't sure if I would make it but I knew I should have went with my first mind...O'Reilly's. I made it there, I needed a battery and I was well taken care of. I won't ever give this store my money and I'll make sure my...

Had some fog lights that I purchased but didn't need. Their new policy (that I wasnt aware of) is to not refund or exchange any electrical items. I tried to take the return to another location because I was in that area at the time, the counter salesman there refused the return, rather rudely I might add, stating I didn't buy it from that particular store. I called the 800#, spoke with Jerome in Cust. Svc. He got the refund approved with the manager of the Hueytown, Alabama store I bought it from.( Only because the package had never been opened and it was a recent purchase) Perfect, I really didn't want to keep lights that cost me $45.00 that I didn't end up needing. Also the Hueytown, Alabama store is always willing to go the extra mile for customers. The staff is always curtoeus, professional, friendly and knowledgeable. Never a bad experience there and I can't say that for all auto supply stores that...