Tropical Smoothie Cafe — Restaurant in Hueytown

It is a very clean and has appealing curbside manner about the business itself. It's easy to find, get into and out of. Little to no traffic even though it's in a grocery store parking lot, I believe. I went through the drive-thru gave them my name when asked and ordered a smoothie and a Santa Fe dilla. They told me that they were out of black beans, to which I said that was fine. There is usually Soo much more to make up for no black beans. So it wasn't an issue for me. She asked me if I wanted a side and at first I said no. She gave me my total and I went to pull ahead until I realized that I could get the jalapeno corn as a side. So I called her back to the speaker with an " excuse me, miss" and asked her if I could have a side to my meal. She asked me which one I would like to have, told me no problem and added it to my order.

As for having three cars in front of me all with made to order fresh food I believe I got through the line pretty quickly. She handed me my smoothie and quesadilla, when I went to check the bag the corn wasn't in there. So I asked her about it, told her that it was an add-on afterwards and she quickly had it prepared. It wasn't until after I had parked, that I realized the food wasn't as great as the service. The Santa Fe quesadilla was very thin and flat an appearances. And the cheese had been squished out in the cooking process and was a burnt blob stop the parchment paper. Upon opening it, I got maybe all of 3 pieces of chicken, 4 huge slices of bell pepper. That was it, but I was so hungry- I scarfed it down. The corn was delicious third degree burns hot!! Not in spiciness but in temperature. I can barely hold the container. My smoothie however was seemingly perfect other than the occasional chunks of ice, I believe it wasn't blended long enough but it was still yummy!

From my opinion, service was exceptional! The drive-through cashier was very professional and easy to talk to, in a great mood and it appeared like she loved her job!! Which is just a breath of fresh air in the food industry,...

Wow. All I can say is I'm at a loss for words... and THAT NEVER HAPPENS. so basically... it was sometime last week can't remember what day I think Wednesday maybe we came in to eat with my daughter and mom. Tropic smoothie is her favorite! Bahama momma and chicken bacon ranch flatbread iykyk. Anyways so basically it was NOOOOO BIGGGGGIEEE AND I MADE SURE I WAS NOT IN ANYWAY, NOT ANY KINDA FORM OR ANY FASHION.. A KAREN 🤬🤬. I PROMISEEE. I WORK IN A DELI CUSTOMER SERCICE.. SO NO NO NO I DONT PLAY ABOUT KARENS HATE THEM!!! So I DIDNT SCEAM OR DO ANYTHING AT ALL ACTUALLY. EXCEPT just say "hey there's been an oops I ordered three meals three smoothies... I only got one meal and three smoothies" need my stuff basically no biggie IT HAPPENS. WELL manager and them make it. No big deal. Thanks friend... figured maybe he'd give me a free smoothie coupon or something. NO HOME BOY SAYS "THIS IS A TEACHABLE MOMENT FOR MY TEAM" AND COMPTS THE WHOLE ORDER. NOTTTT WHAT I WAS TRYING TO DO!!!! I WAS JUST TRYING TO FEED MY KID AND SHE LOVES THIS PLACE. BUT YEAH DUDE SHOOK ME. THANK YOU SO MUCH TO THAT MANAGER!!! HE WAS SOOOO SWEET. AND HE DIDNT HAVE TO DO THAT. WEVE EATEN THERE A FEW TIMES SINCE. BUT THIS ONE TIME SHOCKED ME. THE GENEROCITY. BECAUSE I REALLY WAS JUST COOL WITH A FREE SMOOTHIE. A WIN IS A WIN! BUT WOW! ALSO WHEN fixing the mess they were working together and super organized. I think they just may need more staff. Cause they getting popular. I'd hire more employees friends yall are...

I went to the Hueytown location today as I had some time to spare as a busy social worker. I've ordered DoorDash from the Hoover location a few times and it has always been good. I was the only car in the drive thru, maybe 2 customers in the store, and one other car behind me. They guy that took my order was friendly. I ordered a green island smoothie and a regular acai bowl. I pull up to the drive through window with my card ready (I worked at Jim N' Nick's BBQ in high school and some after college) so I'm fully aware of drive-thru etiquette. The guy that took my order appeared to be working, helping one of the inside customers. There were 3 to 4 employees just standing around talking and no one greeted me for several minutes. Once the only guy I observed working greeted me, I let him know about the horrible customer service as evidenced by no one greeting me when I saw them standing around talking and that he was the only one I observed working. I made sure he was aware that I saw him working and he was not a part of my complaint. I let him know that it wasn't his faul. That location needs to do A LOT better with customer service! I will likely order from the Hoover location again, but not...