H-E-B — Local services in Huntsville

Today I went to HEB to pay my cable bill. They claim to take the bill for the company I use service for. After typing my account number clerk stated that although they do take payments for the company I use, she is not getting a return responds from my account number, and would not be able to take my payment..... No problem solving action was taken to address the issue. Just I can not help you. Critical thinking would tell you that there is an issue here that is affecting their abilities to take payments and offer the advertised service. Not addressing this would cause loss of profit and lower customer satisfaction. My satisfaction was lowered greatly as my goal was to pay my bill then shop for my weeks groceries.... I was about to leave, then thought maybe it is just this one employee that can not be bothered to take any further steps to solve my issue; I should not judge the company as a whole off this one individual. So I ask to speak to a manager. A young man came to the counter and ask how can I help you. I started to tell him my issue and no problem solving actions were taken, but he cut me off and said he was going to log in and see if he could help me. Before even taking the time to gather my information, he repeated the previous clerks statement "If it does not take the account number, we will not be able to take your payment. What I heard was "I to will not take any actions to examine this issue any further than surface level." I am not Karen or Kevin; so making a stink about it that would do nothing but waste everyone's time, and make the surrounding customer and staff uncomfortable is not a playable card for me. If you are not going to take the time to investigate the issue that will be affecting other customers. Then I am not going to waste my time to come to your store and spend my money, hoping everything is working correctly; as you will not take the time to insure it does, or offer an reason for the misfunction, other than I don't know...

I've noticed the declining quality of produce for awhile now, it's been extremely frustrating. I finally said something about it and the manager who addressed my concerns, Armando, was extremely dismissive, disrespectful, and was obviously searching for the first excuse to get me out of his face. Absolute slothfulness and extreme disrespect from Armando. Will be speaking to corporate about this in the morning.

The herbs get sprayed with "Produce Maxx" (commercial name), Hypochlorous Acid (chemical name), which doesn't ruin the vegetables but ruins the herbs and makes them taste awful. The onions, jalapenos, and limes have clearly been sitting somewhere for too long. The jalapenos are always beaten, bruised, wrinkled, and have stems missing, which doesn't happen unless they've been sitting for far too long plus whoever is handling them is slamming down crates of them like an ape to cause the excessive bruising and missing stems. The individual yellow and white onions don't make me cry when I cut them; they are extremely bland, and god forbid the couple of times I tried eating them they gave me the most awfully smelling farts for several days. Finally, the limes I have just purchased have almost no juice inside them. Produce department is clearly sitting on their inventory for far too long before selling them. These are just the small amount of produce items I frequently purchase, I'd imagine there'd be a lot more issues if I were to try everything.

HEB is comparatively better to other grocery stores in the Houston area. However, in regards to the Huntsville location, I guess I'll have to shop at Brookshire brothers or Kroger from this point onward. Maybe I'll come back if corporate actually heeds my grievances. We'll see...

My 81 year old Grandmother and Aunt recently attempted to shop at the HEB in Huntsville, TX as they have before, but were very disappointed in the customer service. One reason they went to HEB this past Wed., March 14th, was to get "Pork Baby Back Ribs, previously frozen, sold in the bag, $1.77 lb" EXACTLY as advertised in the sales ad for the week. When they discovered the only pork baby back ribs on sale were labeled $2.98/lb they asked the meat department if they were the ribs on sale for $1.77 and were assured they were and that they would ring up at the correct price upon checkout. As you may have guessed, they rang up at $2.98/lb. The cashier referred back to the meat department who responded that no pork baby back ribs were on sale for the price in the ad. This whole process took an extended period of time, causing my Grandmother and Aunt, as well as the line of customers behind them, to wait far too long for results that were unacceptable. Grocery shopping can be hectic enough as it is, without this inconvence. My Grandmother is on a fixed income due to my Grandpa very recently passing away. Sales are very much a necessity for her grocery shopping. So, they opted not to ask for a manager, because it seemed like it would take even more time they, and the others in line, didn't have to waste. They're the kind of people who respect other people and their time, unlike the HEB Huntsville, TX location and/or those providing the customer service they received there. They ended up putting back their entire basket of groceries and leaving empty handed after getting the runaround from the cashier and meat department. I would not recommend this HEB to anyone expecting the prices advertised and service promised to...