Walgreens — Local services in Huntsville

If I could give 0 stars for the pharmacy I would minus 1 employee.

9/15/24 - I contacted the pharmacy at 7:15 regarding a prescription that was sent in from the ER for my daughter around 6:30ish, because I know E-RX do not go over instantly I wanted to make sure the pharmacy had appropriate time to receive the RX. When I called the technician was able to locate and confirm a prescription was received, however she told me the minimum wait time was an hour. As a Walgreens pharmacy employee myself I countered and asked since the medication is an antibiotic why can’t she make it a “waiter” (15-30m turnaround time for high priority RXs like antibiotics, pain meds or upset customers which I am all 3 at this point). She stated there is no such thing as a waiter and all RXs require an hour to complete, I countered again stating a waiter should be able to be completed in about 30m as it’s a higher priority RX compared to maintenance medications. The tech stated that is incorrect and again I countered with concern stating that is common practice at all Walgreens pharmacy’s and most retail pharmacy’s in general, she stated I do not work there, she is the only tech and when I stated I am a current Walgreens pharmacy employee she tried to provide another excuse before disconnecting the call. I gave the pharmacy 45 minutes after that initial interaction to get my daughters medication ready and to my surprise when I arrived the medications that require a minimum of an hour were miraculously ready and in the basket to be put in the alphabetical bins. During the process of completing the transaction i observed the pharmacist reading on her phone while at her station, which is surprising for a team that is not able to complete medications in under an hour, it would make more sense for her to be filling, verifying typed prescriptions or even filled prescriptions to reduce turn around time. Oddly enough, my first experience at this horrendous pharmacy was less then a week ago when I was picking up a waiter for my other daughter (was completed in about 20m somehow), where I was assisted by a very professional and polite woman, however, we were stuck waiting almost 10 minutes for the pharmacist to scan her consultation barcode in the drive thru and then again at the terminal I was at inside. This was due to her “pulling a vaccine” but she was at her station when she was initially notified there was consult scans needed in drive thru and front counter. Overall uninformed and lazy pharmacy tech mixed with lazy RPH doesn’t get you very far. Shoutout to the woman from last week, always disappointing to see a good tech stuck at...

I am closing my account with Walgreens. I realize that the pharmacy is busy but their service management is downright appalling. My doctor sent a prescription through early in the morning, 8:30 to be precise. I called at noon to establish collection viability. The auto service advised that it was partially ready. I requested more information and was transferred to a live operator who advised that one of the items was on hold. She the. Put me on hold. I waited fifteen minutes without her coming back on the line, checked and found connection still viable. No response though. I was in easy distance (pharmacy is 33 miles from my home) so made my way through. There was a line up of people. So whilst in line, now a full 30 minutes since being put on hold. I called the pharmacy again, Got an operator who again advised that the one item had not yet been filled. I stated I was on line and would appreciate some action by now three calls later. I finally got to the desk clerk who tried to be really helpful but said it would take another 20-30 minutes. I demanded to see the manager. She went back to the pharmacy area and arrived back a couple of minutes later to tell me that it was being filled. We waited together. I showed her the “coupon” I had received by email for a discount. She applied that to all three of the prescriptions and when the last was ready processed my bill. Only the. Did I discover that by using the discount my claim to Medicare was nullified. I was no longer prepared to argue or hold the line. So I left having paid for medications that would nicely have cost me $12-$15 for all three. The amount I paid was more than three times that. In all I can say I am disappointed I. A chain that has handled my medical requirements and product loyalty for more than 40 years. I have decided that they are not clientele oriented and they are obviously understaffed or have some pretty bad pharmacists and assistants working for them. I shall be moving my account to a pharmacy in close proximity to my house where I can rely on better service and less mileage henceforth. My loyalty has not been appreciated....

So I called to check and see if my prescription was ready On Tuesday, March 19 at 6:00 PM the lady that was working there picked up the phone. Ask my name my birthday put me on hold to check and see if my prescription is ready and I was on hold Waiting For them to pick up the phone And let me know if my prescription was fill I finally got fed up with waiting on the phone phone so I drove 35 minutes to the Walgreens to check in person and there was a tall African-American male working in the back. I think his name was Jesse that thought it was very funny and laughed when I told him I was on the phone for three hours waiting for them to check and see if my prescription was ready, I will be filing a complaint tomorrow morning with the head pharmacist at Walgreens and I will be reporting all three of the technicians that were at work when I showed up there was nobody waiting for prescriptions in the store and there was no cars in the drive-through when I showed up I waited in the parking lot for 15 minutes before I went in the store not one car showed up in the parking lot or in the drive-through while I Was still on hold the fact that they make people wait for three hours because they don't want to do their job and answer the phone is ridiculous. What if it was someone that needed heart medicine or just had surgery and needed pain Medication refilled I hope that all three of them get fired. They do not belong, working somewhere like that where it could endanger someone's life. As you can see from all the other one star reviews, apparently this Walgreens in Huntsville does not care about the customers they serve I will be getting a hold of corporate, and there will be something done this one star Reviews and complaints about the same store...