Aaron's Rent To Own — Local services in Idabel

I've been renting a brand new Samsung fridge/freezer for over a year now and the freezer stopped working- where there was water filled inside when I opened it up on last Saturday morning. I had to take out all my food and clean out all of the water from a bag of ice that I kept in there. I called and reported it to them on Monday since they were not open on Sunday. I was told that they had me scheduled for maintenance on Wednesday. I called over 7 times to get updates on them coming out and waited ALL day for them to come until my husband got off work (after 6pm) and was told I was still on the list for them to come out. No one came and they said they would try to compensate for the inconvenience. Next day they said they would have someone come out on Friday. And guess what?? No one came and no one called. No explanation. I am going to return this fridge and washer and dryer because I do not like bad customer service and will not support POOR management for such business....

Well last year I was leasing a Troy built zero turn, it was a brand new one. I was having surgery in October and was out of work. I had Aaron's come get mower since I couldn't make payments. I was told by management that the mower I was leasing would be at store when I got ready for it. That was a false statement, they sold it. I down graded to a Pre-owned bronco42" mower. Picked it up 3/31/25. Yes It cranked at store but today 4/1/25 tried mowing with it. Battery completely dead, no reverse, all belts were off. Had to push off my TRL. I have already called and ask for them to come and get it. I will not be doing business with Aaron's in Idabel, Oklahoma anymore. My view, you shouldn't sell equipment without them being serviced, and kept up. Bad business . Really rating should be 0. Poor customer service and no loyalty...

Horrible service, have been waiting on a stove since 09/04, kept getting the run around from GM Thomas, Bethany and Erik about my delivery date, called into customer service three times they stated the regional manager would give me a call, I never received the call, the GM gave me a delivery date for 09/13, Bethany said there was no delivery on the books . Requested a call back from the GM consideration he’s the one that scheduled my delivery and no call back or answered phone from the location. Idabel Aaron’s is definitely a huge unprofessional joke the staff is a joke, the GM is a joke the regional manager is a joke, idabel location make the whole company distasteful to work with and nothing has been done about Idabel or the...