Jiffy Lube — Local services in Idabel

Went in for an oil change. They had a completely different staff of workers. Without asking me a thing he took out his handheld and began my oil change. When he was finished I asked him about what oil he had put in and he said conventional. My truck has high mileage and I always use synthetic. I informed him of this and he said he was going by the previous oil change. I told him then he made a mistake by following with their mistake and not confirming. He said " that's just the way we do things." No apology, no nothing. This is not good customer service. This is not good business practice. This could cause damage to my vehicle period. Never again.

• UPDATE*

The regional managet contacted me the same day as the occurrence and offered the excellent customer service that the staff at the location missed the mark on. He offered to make it right and I was very impressed with his willingness to rectify the situation. I do hope it carries over to that specific Idabel location. Everyone makes mistakes, not everyone offers to...

I was pleasantly surprised by how quickly they attended to my car, showcasing their professionalism and efficiency.

Carson, the technician who worked on my vehicle, was particularly impressive. He took the time to explain each step of the process, ensuring that I understood exactly what was happening. His recommendations for my vehicle were thoughtful and clear, demonstrating both his expertise and a commitment to my safety on the road. What truly stood out was his honesty; there was no pressure or pushy upselling – just straightforward advice that I could trust.

Overall, my experience was genuinely great! I left feeling confident in the care my car received and appreciated the friendly atmosphere throughout my visit. It’s always a relief to find service that feels personal and caring, and this place definitely hit...

We just bought our daughter a car from Avis and the light came on saying service was needed. We honestly haven’t been to Jiffy Lube but this experience was amazing! We weren’t even sure of the service needed but figured it was oil change and it was! Not only did they change the oil but checked tires, all fluids and with a smile and super friendly polite attitude. They had to work to get the car off the “fleet” from Avis and made sure the reminder was removed from her car. To top everything off, our coupon didn’t apply but they used one that did. Thank you guys! Definitely a 5...