Ashley Store — Local services in Idaho Falls

Beautiful furniture, terrible (worse than terrible) customer service. We worked with Patricia. We just bought a new home and we were very excited to get new furniture. Patricia took forever to enter our information and it turned out she entered it wrong, because we were denied financial assistance. A month later I received a letter saying that we were denied because my husband is DECEASED AND HE IS NOT!!! She entered his DOB wrong and when I called, she couldn't even apologize. I asked to speak to a manager, he never called back, may be they thought it's not a big deal messing up somebody's DOB and having him denied because of that. We ended up getting as much as we could afford. We ordered our couch on February 5th and the couch just arrived on July 8th. We were originally told 12-14 weeks so they didn't keep even this word. After finding out all that plus that our couch is coming most likely in May (and it was even after that), I asked Patricia if I can cancel this order and she tried to make me feel bad that she would lose her commission if I do it. I am not sure why she thinks she even deserve this commission after all the great work she did with us.... and if we were approved for financial assistance we would have spent even more in this store, so she really cost a lose to her employer.. On top of everything, every time when we call to ask for an update (WE CALLED EVERY TIME, BECAUSE NOBODY BOTHERED TO CALL US FOR AN UPDATE) we were told different dates and they never kept them, but didn't even communicate with us. We had some of the stuff delivered one time - so they definitely had our address, but when it was time to deliver the second part of our order - it turned out that they delayed it, because they thought we live in a different city.. HOW.. I don't understand, but all I know is that I really like their furniture, but unfortunately I would never make the mistake to order from them again. Bad, very bad communication even between departments in the store.. Thank you Ashley for ruining our excitement about our new house. Thank you for reporting my husband as dead, that was...

I moved here to Idaho Falls 11/6/20 and purchased a couch for my basement living room on 11/14/20. I received the final piece of the couch 5/3/21.

First off, when I purchased the couch I was told that it would take 8-14 weeks to arrive- after I had already paid for the couch. Had I known before I paid, I would have looked elsewhere. I guess I should have asked instead of making the incorrect assumption that it would be just a couple weeks like it had been for a different purchase I had made in AZ a couple years ago.

When mid January rolled around, I called to see how the couch was doing and was told it was delayed until mid April. I received no notice of this delay until I called. I was tempted to cancel the order and look elsewhere but I didn’t simply because I didn’t have much time to go couch shopping again.

When April rolled around, I called again (no notice from Ashley’s whatsoever until I called once again). I was eventually told the couch set was expected in the next week or two.

I got a call finally around April 19th telling me that the whole set had arrived and that they could deliver a few days later. When the delivery arrived around April 22nd, one third of the couch set was missing. I immediately called Ashley’s again and they said they made a mistake and that the final piece was still in Washington.

Around April 28th I got a call that the final piece was in and that it couldn’t be delivered until May 3rd.

May 3rd the final piece of my order arrived.

I give 1 star for the following reasons: Poor communication: the only way I found out about order delays was by calling and asking first. When I received information on a call, I was given incorrect information. Almost 6 months to receive order: I used blankets and pillows on hard floor for almost 6 months waiting for the couch to arrive. No effort at all to reconcile Ashley’s faults: no offer of discount, refund, store credit, etc which equates in my mind to poor customer service in...

Three years ago, we were looking for a new bedroom set for our master bedroom. We looked at several furniture stores in Idaho Falls. We bought our new bedroom set at Ashley HomeStore because of its better construction and quality and the owner, Paul Landon, gave us a great price. Fast forward to November 2019. We decided to upgrade the furniture in our living and family rooms. Once again, we looked at the main furniture stores in Idaho Falls. It came down to a sofa we really liked at Modern Home and the Trampton power reclining sofa and loveseat with console we liked at Ashley HomeStore. We were working with Julie at Ashley HomeStore. We went back several times to look at the furniture, ask questions, and even compare the color of the furniture to the new carpet we had ordered. Paul, Julie, Derek, and the rest of the staff at Ashley HomeStore were always friendly and took the time to answer our questions. When we showed Paul a photo of the sofa we liked at Modern Home and asked if he would match their price for a similar Ashley furniture sofa, he said he would not match their price, he would beat it. We ordered a sofa, the Trampton power reclining sofa and loveseat, and an end table. The furniture came in one the date as promised and the two gentlemen who delivered the furniture were professional and very careful as the moved each piece into our home and set it up. The power lumbar support stopped working in one of the two seats in the power reclining sofa the same day it was delivered. We called Derek the next day at Ashley HomeStore and they scheduled a technician to come to our home. In less than five minutes, the technician had the power lumbar working again. There was a loose connection in the switch. We highly recommend Ashley HomeStore for their friendly staff, quality-built furniture, and...