Robinson Auto Glass Experts — Local services in Idaho Falls

I cannot say enough about the experience I had with Robinsons! Upon contacting Robinsons, I was greeted with exceptional customer service. The representative was knowledgeable, courteous, and took the time to explain the entire process, including the costs and the expected timeline for the replacement. Scheduling an appointment was straightforward and convenient, accommodating my busy schedule with ease.

When the day of the appointment arrived, the technician arrived punctually at my location. They were well-prepared, bringing all the necessary tools and equipment to perform the replacement on-site. The technician’s expertise was evident as they meticulously removed the damaged windshield and installed the new one with precision and care. The quality of the workmanship was outstanding, and the new windshield was a perfect fit.

Throughout the process, the technician maintained a high level of professionalism and paid great attention to detail. They ensured that the area was clean and free from any debris, leaving my vehicle in pristine condition. Additionally, they provided me with clear instructions on how to care for the new windshield and answered all my questions thoroughly.

One aspect that particularly impressed me was the use of high-quality materials. The new windshield not only restored the structural integrity of my vehicle but also enhanced visibility and reduced glare, significantly improving my driving experience.

Overall, my experience with Robinson's was exemplary. Their commitment to excellence, from customer service to the actual replacement, exceeded my expectations. I highly recommend to anyone in need of windshield replacement services. They have earned my trust and future business should the need arise.

Thank you for providing such...

Scheduled a windshield replacement and left with $4100 in damage and unable to use our car for 3 weeks. Initially we were told that they couldn’t calibrate the vehicle because it had a defect that required warranty work. Took it to the dealership only to be told that when they replaced the windshield they stripped some wires and when putting the new windshield in they shorted out a few components which resulted in our heating elements, lane departure, front camera and some others components not to function. I was told that it was that way when it was brought in and they had the pre scan to prove it. I have information from the dealership to prove otherwise. Pre scan was done almost one hour after they started working on the windshield and post scan was about a half an hour after that. The car was in their shop for an hour and a half. I was told by the owner that the dealership must have caused the damage. After reviewing the cameras with Karalee it was determined that no pre-scan was completed when the vehicle arrived so I’m not sure when the first “pre-scan”happened or how they managed to fabricate the records. After one week with the dealership, robinson finally agreed to pay for the repairs. The repairs were completed around two and a half weeks and then payment was received 3 weeks after they caused the damage from a simple windshield replacement. Although I appreciate that they paid for the repairs, we had to continually call them to make sure it got paid since we couldn’t pick up the car until it was paid for. With that and blaming the dealership for the damage, expecting it to all be under warranty and not taking full ownership of the damage, we will...

At the end of the day the work was fine but all in all I will not return to Robinsons glass. Pricing was high compared to most places. Customer service was low. As I got there to pick up my car I could here them in the garage racing the engine. When I inquired as to what the purpose was I was told the battery was dead and it was flooding. They then pushed my car into the parking lot and everyone left to enjoy their evening. im not not mechanically inclined in any way as I had to phone a friend for instructions on how to jump. All it took was a jump. Dont know what they did or tried to do to the car. Have never had battery problems in the past or since. It has glass and probably a few less miles on the engine. Glass comes with lifetime chip repair but we wont...