Fire & Smoke BBQ — Restaurant in Idaho Falls

Long Story Short: Poor (and expensive) pricing for portions, incorrect orders, and egregious wait times. Food was hot when served and what (little) meat I got was actually pretty good.

Ordered a brisket sandwich with no cheese. Their menu description says sandwiches are served with local Roots chips and that the sandwich itself comes with grilled onions and cheddar cheese (which I nixed). For 16 buckskins, I am expecting some meat.

What did I receive? Just a sandwich (no chips!) with cheese, 50/50 meat and peppers/onions(?). I just sucked it up and ate it as it took a great while to get the food. Pics attached for you to decide if that is commensurate with the price and description.

I also bore witness to another order fiasco (which I believe was the reviewer Mentor M). In no uncertain terms, they asked for a plain jane brisket sandwich with pickles. As far as I could hear, it came (wrongly!) loaded up after their own 20+ minute wait. They opted to take it home and pick off the 'extras' after letting the workers know. There were two other orders (ourselves included) before them; not busy at all. Perhaps if the cook(?) didn't leave and yap with friends in between orders, they might've been able to pay attention.

You also claim (in a reply to another review) to not have a card tip option which is completely false (it prompts after you tap/insert the card). I will give you the benefit of the doubt and say you probably need to figure out your POS terminal a bit better and that you're not being deceitful.

Edit: I am going to leave the above review unchanged, albeit critical. This is a reply to the owner response:

As for the POS terminal, I'm fairly certain it just defaults to the tip screen, so I won't fault you on that. I would, however, refrain from replies like "We do not have a screen that requires a card tip" if you are still learning. If you don't know, you don't know - that's fine.

I'm fine with chit chat, so long as two orders aren't in queue. I'm not sure what was happening behind-the-scenes, it just appeared as if orders were on hold because you sat down at the table with them. Especially with your setting, most people aren't going to raise a fuss over minor errors (especially if they take it to-go). I'd do base touching rounds if you wanted to pop out between orders. I still don't know how I ended up with peppers on a brisket sandwich - that's bonkers.

I agree Google is a great tool. It informs others on what to expect and can identify trends. For example, a slew of incorrect order 'mistakes' can probably be interpreted as a systemic issue instead of a one-off. Same with portion/price ratio, which is debatable (to an extent) as it is BBQ. What meat I had was good and you do seem eager to rectify mistakes, but I would say a incorporating a proactive approach to solving these issues is better than...

Best BBQ I’ve Ever Had — Hands Down

I first tried this BBQ at an event they catered, and wow — I was instantly hooked. The smoked brisket was tender, juicy, and packed with flavor. The turkey was incredibly moist (which is hard to pull off), and the burnt ends? Absolute perfection — caramelized, smoky, and melt-in-your-mouth.

I tracked them down again at their food truck on 1st Street — super convenient spot, and the same amazing quality. The staff is genuinely friendly and makes you feel like a regular, even on your first visit.

They’ve now made it even easier to get your fix with pickup and delivery through DoorDash. Whether you’re craving a quick lunch or planning a family dinner, it’s just a few clicks away. Can’t recommend them enough. If you love BBQ, this...

Today was my first time trying this place. And the food was very underwhelming. The pictures online make it look good so that’s why I tried it. (It didn’t look the same as the photos online when I got it either) I got a pulled pork burrito and it was a massive dry tortilla with a small pinch of meat and dollop of sour cream it was a super skinny and flat burrito. The mac and cheese felt more like buttered noddles with a lil shredded cheese. Overall super pricy for the proportions to be so small. I sadly...