ZURCHERS Party + Costumes + Wedding — Local services in Idaho Falls

Today I witnessed something completely unacceptable, 2 young men being let go over talking about Halloween costumes and cleaning putting them away as they were working. To then go to the front counter and find 3 female employees chatting away (not greeting customers as in job description ) but talking about customers in the store currently and past customers that annoyed them. I was able to stand right by them for over 10 min. Videoing on my phone never once being acknowledged! As a customer I am unsure if supporting a business that segregated and discriminates on gender along with race (as the one young man was of a different race) should we accept and supported? I vow to not shop at this business over the mismanagement, morals, and ethics it has shown. I hope this finds its way to those young men and they are either able to get there jobs back or file a complaint against zurchers. I do have video I am willing to share with these young men to support a claim. Please know who your buying from, everyone should be treated fair and reasonable. I will inform all I know that shop and ordering...

The problem with Zurchers is they're the only ones in town, so they don't care about their customer service. We went in the night before New Year's Eve and bought some balloons. Initially, they inflated one specialty balloon for us that fell straight to the ground, at which point they handed it to us and the supervisor said point blank, "well, sorry, some of our balloons just don't float". We asked for a refund because, hi, we paid for a FLOATING balloon. She hummed and hawed before finally exchanging the balloon for a much smaller one. Then the very next day, about 10 hours later, all 4 balloons we purchased were sitting on the ground, no longer floating as promised. Additionally, while waiting for our balloons to be inflated, all the supervisor and 2 employees could talk about was how late they would be getting out and who was going to clean the bathroom. Mind you, it wasn't even closing time yet. Extremely disappointing and rude. Do better, management. Your community...

Generally I’ve had great service at Zurcher’s, but today I had an experience in which I have decided that I won’t go back. I had taken a single Mylar balloon to the counter for my 9 month old and was told by one of the young girls behind the counter that the employees wouldn’t blow it up for me because they weren’t blowing up balloons other than the graduation orders that they had. I do understand that they were busy, but I wasn’t wanting an entire balloon bouquet blown up, I wanted a single balloon blown up for my baby. I am disappointed that they couldn’t take 30 seconds to blow up a balloon for a baby. My baby loves balloons and it was something simple, but something that would have made her super happy. I won’t be returning to Zurcher’s. I’d love to keep business local, but situations like this, while they may seem small and insignificant, make all the difference in...