Verizon — Local services in Independence Charter Township

Went into store in May 2017 to start a new phone line, all went fairly smoothly. When I was in the store, the young lady proceeded to tell me that I could bring over my other 3 lines for free and Verizon would pay up to $650 per line. Knowing that I still had quite a balance with my then current provider, I asked a series of questions before deciding to make the switch. I returned two days later to switch our other 3 lines over to Verizon. Two days after that I took my summary sheets, my 'balance owed' bill from my prior provider, to this Verizon location, to have these documents sent to Verizon so I didn't miss any deadline. The individual at the Verizon store, informed me that I need something that stated 'final bill' (this wasn't good enough) so I returned home and contacted my current provider (turns out they were the proper documents after all but that's not found out until two months of phone calls and fighting for my 'switch credit'). My current provider informs me that's all they need but I push for a 'final bill' with them. After waiting and waiting for this so called 'final bill', I called my prior provider again to be told that they can mail me (not email) a 2nd print of my final bill. So I wait. At this point, I called Verizon directly 611. I was then informed that I was past my 60 day deadline and now couldn't apply for the 'switch' credit. I have spent over 12+ hours of my time with prior provider & Verizon (official Verizon) to find that they scammed me in the store. After discussing this entire process (there is much more than stated above) I find out that the 'complimentary screen protectors' that they gave me when I was in the store one evening for over two hours, weren't complimentary at all. They had charged $150 for 3 screen protectors that we had NO intentions of buying there and I actually stated that out loud "We buy all our accessories online." Ironically, I only received 1(of 4) pages that evening with all the other documents that I had taken home. Another of the 4 pages would have told me then and there that I was charged for them but we had been there for two hours, ready to go home, had a stack of paperwork and didn't take the time to inspect that all the pages were present. Upon 611 Verizon's recommendation I went back into the store this week where I met Roy, the 'new' manager. He informs me that I was 'scammed', couldn't believe what had happened and tells me that he will reach out to his District Manager by 8pm that evening, via email, and will cc: me on the email so I can stay in the loop. That was 10/17/17. Still haven't heard a single word. No email. No call. Nothing. I would avoid this store at all costs!!!!! I have been working on getting this rectified for FIVE...

Rating it one because zero is not an option. If you like yourself at all, please do not do business with this store. I had a phone, and it worked fine and it was reasonable. When I moved over here to Clarkston, I walked into this store looking to add internet. Sweet little Meaghan smiled in my face and happily signed me up for the 'Business package', which included a free phone, free router and a free line, which as it turns out, none of them are free- you make monthly payments on all of them, but they lie to you in the beginning. So I thought I was happy, took the router home and it didn't work. So I took it back and the new kid gladly gave me a new router and said id have to mail the other one back. So I took the new one home, and it also didn't work. Then my bill came and they charged me anywhere from $350-450 a month for about 7 months, and the whole time all I had was one phone, which I was originally paying $65 month for. I did this on good faith that they had said i would be reimbursed for the routers "after we straighten it out", (which in the end i was was credited a whopping $190) but I had no choice if I wanted to keep my business phone on. So after a series of phone calls that went on for the 7 months, going into the store- them all telling me they couldn't help me because it was corporates fault- no it was the stores fault- no it was corporate etc... finally corporate lmk the routers were not working because they do not even service my area (which i later learned sweet little Meghan knew from the beginning because her computer told her that but she got a good sale anyway!) Nick is actually this store owner's name, and he also doesn't know how to use his phone or return phone calls or whatever his problem is. The fact that they are not an actual Verizon store makes them completely unable to help with ANY customer service issues, tho you would never know since there's a Verizon sign on the door. There's more but I simply can not put any more energy into this.. bottom line, it was an absolute nightmare, I've never had such a horrible experience with ANY company- or store, corporate still blaming the store - whatever.. I'm just thankful it is OVER after almost two years of absolute hell every single month! and i HIGHLY HIGHLY HIGHLY DO NOT...

Well, I have Verizon service now. That's the highlight. As far as getting switched over from the absolute disaster they call Sprint, K__was helpful, almost. Unfortunately for me K didn't quite know the details of what he was proposing. It was supposed to be a BOGO program for the phones. It turns out that of 4 phones, 1 phone was free, and 1 phone had a partial discount. I'm paying $30 more a month than what was originally promised. I have been in this store twice since I signed up for service both times I was disappointed. The last time a girl literally dialed the stores phone turned on the speaker, set the phone down in front of me, then started helping other customers while I helped myself...... I could have done that from home. Or she could have at least told me I didn't have to be there or she couldn't help me, either would have helped me more. I would say, find a corporate store and go there. You will probably get better service, you certainly couldn't...