Sullivan Hardware & Garden — Local services in Indianapolis

I stop by Sullivan's frequently on my way home from the Office because I find beauty in the neighborhood and beautiful indigenous Indiana plants not to mention warm friendly service in both the storefront and the garden, but I especially love the garden. Earlier in October 2021, I had just missed the big mums sale, however, I purchased the twin to this beautiful concrete planter to showcase what I thought was a perfect pink mum. Yes, I saw, the other twin during my visit, but, he was filled with the beauty's that are in bloom pictured here, so, I didn't inquire for purchasing. But, nearing the end of October, I returned to purchase a leaf blower, and moseyed on out to the garden where the twin planter was still there, so, I inquired, as to its availability and if it were the same price I had purchased its twin at, and to my surprise it was, and to my further delightful surprise the plants in it which are the pink blooming flower pictured here were included, no price increase. And, guess what else, the pink blooms go to sleep at night, and open during the day...What a beautiful free treat! If you live in the area of Broad Ripple or Meridian Hills, Rocky Ripple, heck anywhere on the Northside, even Carmel, stop in to see the indigenous garden at Sullivan's over on N Pennsylvania, you...

I had a hiccup in an attempt to use my rewards points during a purchase and the cashier asked the manager for help (I think his name was Mark?). He told me he had never seen or heard of anything being online as I was offering to show him the info on my phone. I was confused about this reaction because it was this store that prompted me to sign up for the awards program online in the first place.

He seemed agitated and cut me off mid-sentence and walked away from the register. He also said he would 'check with someone.' The cashier and I were both confused by this. She asked him to confirm whether or not he was talking to someone else about it while he was standing 10 feet away noticeably not busy. He scoffed and replied 'I'm not doing that today' while rolling his eyes. The cashier looked uncomfortable and apologized to me.

The manager acted as if he didn't care whether I made a purchase or not. I’m not sure if he was in a bad mood before I came in, but he was unnecessarily rude and unprofessional in a situation that could have easily been treated with more grace. The other Sullivan locations nearby have been amazing with their customer service. I recommend shopping with any one of...

Sullivan's Hardware and Garden is a small store that does a lot with what they have. In a small floor plan, they fit outdoor tools from Stihl, Weber and Big Green Egg Grills, 3 brands of paint, all manner of paint and cleaning supplies, a lackluster selection of cordless tools but a great selection of hand tools, every nut and bolt you could want, and tons of lawn care, pest control and garden supplies. You can get your keys cut at the front, so long as they don't have an ignition chip, and you really gotta visit the garden center because it has tons of baskets, flats of flowers, mums and pumpkins in the fall, Christmas trees in the winter, and lots of home garden herbs and vegetables. You will pay a bit more ~10-15% compared to a Home Depot or a Lowes, but the customer service is usually way better than the big box stores and the helpful Guys will load your car with mulch or salt or paint if you ask nicely. Good store in a...