The Computer Doctor — Local services in Ipswich

Ron the Computer Doctor makes house calls and has the prescription for what ails your computer.

I recently needed to revert to using an old and slow laptop that often froze. I searched for someone to help and saw that Ron was local to Ipswich and had great reviews. I called him on a late afternoon and we made an appointment for him to stop by the next day. When he came over, he was wearing a mask and I was too, and we maintained social distancing. Having him there in person was helpful because he could ask me questions (eg, do you use this program or can I remove it?), give me advice (eg, on managing shared files, effects of upgrading speed), and directly point things out to me on the computer itself. My computer worked better after he was done, and the cost was reasonable. If I have a future problem with my laptop or related technology (smartphone etc.), Ron will be the first...

The Computer Doctor and his staff are the best around. They always are prompt, provide exemplary service, and their prices are quite reasonable. All of our business and personal computers are serviced by the Computer Doctor, and we couldn't be more happy. Because computers are crucial to the success of our business, when they don't work properly, things around here come to a standstill. The Computer Doctor knows this, and has always called us back immediately whenever we scream, "Our computers are down!" Either the Computer Doctor or one of his competent staff show up that day, fix our computers, and we're up and running in no time. To reiterate, we couldn't be more pleased with...

The job will get done but too much outsourcing and lacking slightly in customer service.

Ron the owner basically takes your problem computer then gives it to someone else to fix.

Which in its own right is not an issue. He advertises gets calls and subcontract the work to other people.

The problem lies in his communication skills and knowledge of what state of repair the computers in.

I just wish he was more personable as someone who's the frontrunner in dealing with people he should be kinder and more understanding when people lack knowledge that he has.

I wish him well...