Jo-Lin's Bridal & Formal Wear — Local services in Irmo

What a horrible experience! I made an appointment to look at wedding dresses for my wedding in March next year. I should've known from the phone call that this would not go well. The lady was pushy and kept telling me I was behind on picking out my dress. This was my first bridal boutique so I was pretty excited. When I walked in a young lady approached us. She was already in a bad mood and seemed annoyed that we were even there. I told her I had an appointment at 2:00. She didn't even ask my name, what was I looking for, or my budget. She simply gave me a stack of colored rings and told me to put them on the hanger of dresses I liked. I was there with my parents and we were given no direction at all. We had to ask how the dresses were sorted so we knew where to begin. They had very few dresses to chose from and the dresses that were there were in poor condition. I'm not expecting them to be perfect since they are samples but the majority looked rough and dated. I gave it a chance and looked around at the two rows of dresses. Keep in mind that we were the only people in the store and the staff did not offer to help us at all. I approached her and asked about a specific designer. When I originally called about my appointment I spoke to an older lady and told her which designer and dresses I was interested in and she assured me that she had them. After I finally located the designer they had about 15 dresses to chose from which again, were not what I was looking for. I had to approach the staff again and told her I was looking for a dress with sleeves. Instead of offering me assistance she decided to argue with me that I don't really want sleeves. Last time I checked it's up to me, not her. I understand that brides have an idea of their dress and it doesn't always stay the same but if I want to look at dresses with sleeves, then I'm going to. She kept telling me I needed to try on what they had just to try on one. After putting my foot down that I was not going to do that she brought out another staff member who seemed even more annoyed. I told her again what I was looking for and she told me the same thing. "You think you want sleeves but you don't. No bride ends up buying the dress they think they want originally." At this point I was over the appointment and wanted to leave. She offered me one more option and told me I could pay to have other samples brought in. After the experience I just had with those two young ladies, I was not about to spend over $100 just to have a dress shipped there to try it out. I declined the offer and left the store. I don't think I was even inside for 15 minutes but that was more than enough. Everyone deserves better customer service than that. I would hate for any other bride to go through the same thing. Save yourself the disappointment and go...

Horrible experience! Went in with my friend who is looking for wedding dresses and we have never experienced such terrible customer service. We picked out some dresses for her to try on and were assigned a teenager as our bridal consultant, she seemed to be the daughter of one of the ladies working in the store. This girl kept rolling her eyes and asking if we were done picking dresses. We were worried that we had walked in around their closing time, so we looked at the time and it was 1pm... they close at 3pm. When we moved to the dressing room, I asked if she could provide some heels to try on the dress with and she sighed, rolled her eyes, and acted like I had just asked her for a limb. When my friend was ready to try on the next dress, I grabbed it from the hanger outside of the dressing room because there was no one around to help, and when she noticed me grabbing the dress, she hurried over to rudely scold me and tell me to ask for it and not grab it myself. By the 3rd dress, we felt so uncomfortable and mistreated that when my friend took off the dress and I handed it to the girl, we told her we were done looking. This girl snatched the dress from my hand and stormed off without saying a word. We walked out of the store and not once did an adult come to check on us, we were the only customers in the store. This is not the kind of treatment I was expecting when shopping for such an expensive item. When you are looking to purchase a dress for the most important day of your life and you are shelling out thousands of dollars on an article of clothing, you would expext the treatment to be commensurate. This was the most unpleasant shopping experience. You could probably get better treatment at the deli at Walmart than you would at this...

Worst experience ever. The staff was horrible. When I first came in I was greeted by an older lady and after was offered no assistance. I was told to walk around and put colored rings on the dresses I liked. I had about 6 rings and when I was done I asked the older lady for more rings. She told me I should be trying on those dresses when I am done with the rings. It took about 10 minutes for someone to put the dresses in the dressing room. The dressing rooms were VERY small and had no mirrors... Meaning I could not see what I was trying to put on, I was stepping on all the dresses & I did not know what they looked like on before I walked on to show my friends and family. I was also told by a younger lady that worked there that I could not pull off mermaid style dresses... which was all I had been trying on and what I wanted to wear on my wedding day. Because of the horrible environment and staff I hated every dress I tried on. I was just ready to get out of there. As I was leaving the older lady kept asking which dress I was getting and told me I needed to get one at their store because 7 months isn't enough time to get a dress anywhere else. Safe to say I went back to the first place I went to, London and Lace. It was a COMPLETELY...