Bank of America Financial Center — Local services in Irving

If I could rate ZERO I would. The branch manager is lazy and and has excuses. Not willing to get in there and help out. Just sit back there and make excuses. While the other one is on a personal phone call. And the next one is walking around acting like she's helping someone. Don't believe a thing they say when they respond to a review. I have been with BoA for 31 years and this is by far the worst customer service. Lazy, full of excuses and molasses. I will be closing my account to ZERO and want them to waste their time, energy and money coming after me for a service fee. I will post every day to expose the worthless employees they have now. 10 years ago the branch manager, A REAL BRANCH MANAGER, would have jumped in to help his tellers. The WANT TO BE manager is as lazy as she looks. Sitting behind walls laughing as she was listening to the complaints. Wasn't until I said "any so called manager should be ashamed of this place". That's when she said, " we had call-in's today". The Incompetence is all I could think. So none of the other 4-5 employees are capable of helping customers. Then what are they employees for. Her pathetic response was, "we had call-in's today". Well Good God Almighty you are Worthless in helping customers then. PATHETIC. BAD SERVICE, LAZY, ENTITLED NON-ASSISTING, HEY BUT...

If I could give no stars I would ! Youngest representative there has a problem hearing. I asked her if the funds would be available if I deposit my check? She didnt respond so after I said okay I will cash my check and than deposit. After she cashed my check she said if I wanted 100's I told her no I wanted to deposit it. Her response was raising her voice you should have told me you wanted to deposit! I told her no I asked you if I deposit my check will the funds be available if not I will cash it and deposit it. With her yelling at me I told her never mind I will go to the atm and deposit myself. This place has always been a issue dealing with these new people coming in. Also how much longer on the one atm...

Had an appointment 2 weeks ago waited outside at approximately 8:30am. When the bank opened up, I went to sit down in the waiting area. My appointment was at 9am, the jerk that works at the bank skipped me because he saw a man standing up and didn't bother to even ask if he was there 1st. So I had to wait again at 9:30am or until another appointment was opened so I could be assisted. It was gonna be between 9:30-10am. I literally had 4 people tell me to go and speak to the jerk that had skipped me to assist someone else because I had done the right thing and took a seat to wait. I decided to walk away and leave. I don't like doing business with...