Walgreens — Local services in Irvington

Walgreens overall has by the WORST CUSTOMER SERVICE. I been dealing with them for over 10 years. I have Corporate insurance thru my employer. This location has an extremely unprofessional, disgusting, ghetto female pharmacist who is a disgrace to the pharmacist’s profession. She HUNG the phone up on me AND refuse to supply her name so I could provide corporate with her information. I Did not ask for full name. She refused to provide because she knows her behavior was GHETTO! I won’t stop until corporate removes her from this location. She thinks because she works in a predominantly black area it’s ok to talk and treat people so condescendingly. This time she has mistreated the wrong individual. This ghetto disgusting woman/ person asked me “do I want her name or her to look at my prescription??” She is a loser who is a disgraceful representation of the Walgreens brand. I went to the location in person to see if she was a unprofessional, rude and tough and she disgustingly was over the phone. As soon as I approached I saw her on her cell phone and not helping customers. She provided her name at this time. Sandrine is the name of this unprofessional Walgreens worker. She doesn’t deserve a title. You don’t hang the phone up on anyone especially a loyal longtime 10 year plus customer!! She provided details of my personal medical background information loudly by saying what other location of Walgreens I do business with. It’s sad that this is how you get treated in a predominantly black community. Very sad! I’m going to make sure thru different outlets that as many people know how disrespectful and unprofessional this person is and how Walgreens allows people like this to represent their brand. Sandrine does not need to work in the healthcare field with people who are sick or take care of the sick. We already have too much going on to deal with people like this! I have reported my experience to corporate. I encourage everyone to do the same and stop letting these locations team members get away with their horrible mistreatment of people in...

Worst experience ever Irvington Walgreens, located on Grove Street and Springfield Avenue. My Prescription was sent over at 4 o’clock. I called to inquire at 6 o’clock and was backed up come at 7:30. I arrived at 8:30 just to give them more time. When I arrived, the girl at the pharmacy looks in my face and say oh, we don’t have your medication. Look at your phone, Walgreens didn’t Text you? I responded by saying, young lady had I gotten a text from Walgreens telling me you didn’t have my medication, Would I be standing here for a prescription you don’t have? I walked to the front of the store to ask for a manager, The manager told me I need to wait 10 minutes for her to come out of the office. She never came out, I requested her two more times by intercom and still no show. She eventually surfaced for a 500.00 money gram approval. NOT ME! There were over 25 customers in line with one cashier. I was asked to step out of line for her, and lost my place waiting for nothing. There were two black young males playing on their cellphones, instead of helping the one cashier get the line down. The other black young man smirked at the line at went to McDonald’s. A Hispanic girl asked one of the young men to assist getting the line down and he said No, I’m facing. I’m not sure what that meant, but he walked away, leaving one cashier who was clearly overwhelmed. I stopped the Hispanic worker why hadn’t the manager come out? She wasn’t sure what to say either. She herself seem very unhappy, and irritated, but not rude. I advised her not to worry I’ll contact corporate and I ended up getting back in that super long line. This so called “manager” didn’t find my concern important enough to show face. This entire Walgreens’s staff needs to be replaced immediately except the one Hispanic employee and the older black over worked cashier. oh the drive thru was shut down at 730 when the pharmacy closes at...

If you are looking to receive distasteful service, please visit this organization. From the interaction with the pharmacist at the consultation window, lack of inventory, everything being locked which requires a representative to open, and the rudeness of the associates, this store needs some serious customer service intervention training. It is important to note, the cashier at the checkout was pleasant.

I visited this particular Walgreens today, and I had a question for the Pharmacist. She was just not having a good day and she was rude. I literally had to teach her how to say good afternoon. She directed me to the correct aisle, and then I was required to press the call button to solicit help. The young lady who came by approached me by saying “what, yeah what”. Of course, I took the opportunity to say good afternoon and to remind her that customer service is at the core of every business.

Reluctantly, I decided to make a purchase and upon checking out, I saw the store manager Ms. P France. I took a minute of her time to notify her of the poor customer service experienced from two of her colleagues. She assured me that she was going to address it with her team. Of course, I assured her that I would also be making this a public review.

I highly doubt I will return to this organization. instead, I will be utilizing online services and other competitors to spend...