SNIPES — Local services in Irvington

This complaint is for your Lyons ave store. I wanted to get a different size pants went to that store and a Spanish lady said ohh I can scan it and find out what stores got it. I said cool. So that was the last time things went good till the end of this story. So she says Springfield Ave has it and they have 3 of them. I tell her to let them know I'm on my way and make sure they don't sell it. So SPANISH girl says no they have it don't worry. No mind u I got about 40 mins to get my kid from school which is in union. So it's a 6min ride to the store and I can get on 78 I still should make it to get my kid with the return process being about 10mins I figured. So I get to the store and guess what( Mr. store manager).they say they don't have it. The guy Drew was looking couldn't find it. He's cool tho. But I'm really annoyed not at him but for me coming there what I think is a waste of time. After 20mins he find the pants in the stock room under boxes or something he said. But it got dust on it badly stained dust. He was looking for something to clean it. But I gotta get to Union so I just took the pants. And miss SPANISH Girl didn't call them when I left her store @lyons. But I had to leave and picked up my kid 5mins late. So the Springfield location was good I'm especially Drew he let me vent and I said I would complain because this is unacceptable customer service. That SPANISH GIRL needs better training. Because just like Drew said sometimes the numbers are off. In that's instance she should know let me double check. Advice to her and staff in general because I am a business man is you never know what walks out someone store or the inventory could be screwed up always call. But this was total BS. Luckily I got my product but that's not cool tho. Drew and the staff in Springfield Ave did they thing. But I'll never trust Lyons ave again. You got 1shot to make a good impression and they ruined it. My money for the holidays and summer will go to the location on...

Decent selection, good staff and great management. I think the managers name was Nicole she was really standing on business. she kept the employees focused on the tasks at hand, she helped out on the register, she made sure all the customers were being helped and got them in and out. Me in particular she helped me pick out some awesome gear for my lady for Xmas. She loved it btw thanx...

Horrible manager & management. Does not follow company protocol. Raffle winners are soppose to pickup by 3pm, got there a few minutes before due to emergency & was told they sold my pair to someone else.

not only that, but workers there told me to leave disrespectfully after i was talking to the manager...