Dunlop Family Furniture & Mattress — Local services in Jackson

Dunlop Family furniture has let us slip through the cracks. We ordered a couch, oversized chair, and ottoman in October of 2018. The order wasn't fulfilled until early February 2019.

The delays were the fault of the manufacturer, Ashley Home Furtniture, but Dunlop did not appear to advocate for us by pressuring the manufacturer to complete the order and deliver the product.

Nor was Dunlop proactive about communicating with us (or each other) about the delays whatsoever. Several deadlines for delivery came and went without so much as a phone call to apologize or explain. Each time, we had to reach out to Dunlop after the fact to ask about the status of our order.

Floor staff have been occasionally rude. And although they promised to "make it right" somehow, their solution was to reimburse us the cost of the ottoman.

We did receive the couch in October, but due to some defect in the construction, it broke the first day. No joke. We sat on a broken couch through the holidays while we waited for the warranty replacement.

Granted, Dunlop didn't make the couch or the replacement. We had to wait for Ashley Home Furtniture to build a new one. Dunlop isn't to blame for the poor quality couch or how long it took a new couch to be replaced. But, again, their proactive communication about the delivery of the replacement was non-existent.

I rarely write bad reviews. I prefer to give businesses the benefit of the doubt, chalking under-par experiences up to flukes, staff having a bad day, working bugs out in the case of new businesses, etc. But Dunlop is not new. They didn't make one mistake. They made several and without apology.

We never plan to do business with this company again, and we will discourage anyone else looking for furniture from going there. We wouldn't want them to experience what we have. It's been terrible, and worse,...

We were looking for a new couch & wanted to shop local, so we went into Dunlop Furniture early one Saturday morning. It was our first time going into the store & upon entering, my first impression was, "Wow!" Wow, it's a big store with a LoT of beautiful furniture!

We were welcomed by Tony, who was great! We told him what we wanted & he showed us our options. He helped us choose a gorgeous couch & coffee table. He was honest, informative & knowageable, answering our questions about the merchandise & financing. He was professional & just generally Nice! Processing the paperwork for the financing was a breeze: smooth, easy & it didn't take a lot of time.

Because we preferred new furniture rather than the floor model, we didn't mind placing an order & waiting a few weeks. It arrived sooner than expected, however, which was nice!

They called to arrange a delivery date & time. Then they called the night before, providing a more accurate time frame of their arrival. Richard & Tyler arrived at the early side of that time frame: right on time!

They removed my old furniture & then set up my new couch & coffee table. They also showed me how everything worked. They insured I was satisfied with everything, which I really appreciated. They were both professional, friendly & very nice!

*The overall experience with everyone at Dunlop Furniture was nothing short of outstanding! They're all awesome people & a pleasure to work with! I highly recommend giving them your business! They won't disappoint! I want to purchase some end tables & a kitchen table, so I will definitely be returning to their store.

A professional business with quality merchandise & great employees: this is Dunlop Furniture.

A huge, "Thank You!" to Tony, Richard & Tyler for being Awesome! Keep up the great job... You...

We have purchased furniture from Dunlop Family Furniture ("Dunlop") for a number of years. Sofas, mattresses (& boxsprings), bed frames, bedroom & living room furniture & area rugs. Every member of Dunlop's staff are extremely knowledgeable, polite, courteous & have a great sense of humor. They don't hover, but are right there If you have a question, or need assistance with purchasing decisions. We seem to always purchase a few items & generous discounts are given as well. My family & I will not purchase furnishings from any other store or vendor. Give them a look see. You won't be...