Rent One — Local services in Jackson

Wow, I was so impressed when I spoke with Casey Kelley, the manager of Rent One on Highland Street in Jackson TN. I am disabled and needed quite a bit of help with renting some furniture. She was so helpful, friendly and kind. She was extremely patient with me, and helped me find exactly what I was looking for, and she did this all for me over the phone! I haven’t had customer service like this in ages. She went above and beyond. I was so thankful & appreciative of her amazing service, that I just had to write this review so other people would know where they could find exceptional help and support. It’s difficult to find excellent customer service, but Casey really gave me exceptional service, and she did it all with a warm and friendly attitude. Casey is who I’m going to give my business to anytime I need to rent/buy furniture. She is truly...

We ordered a new bedroom set and was shown several used ones because it would take awhile for them to get the new one if we ordered one. We decided to get one of the used bedroom set but we wanted a new mattress and was told we would receive new ones. Upon delivery I notice the mattress was not new. They informed me that I would receive a new one in two weeks. I had the bedroom set for about two weeks and the bedroom set had bugs inside the dresser and nightstand. I'm returning the bedroom set and mattress. I was told after informing them I was returning the items that I could in fact get my new bedroom set if I paid the weekly fees and keep the agreement. I declined to keep the agreement and informed the company to come get the items. After adding up the weekly fees, I would have been paying 350 a month...

I love dealing with Lauren anytime I have a problem he always figures it out! I never have to second guess with him. He knows what he’s doing and makes sure you leave happy. Just an amazing worker all the way around most definitely goes ABOVE AND BEYOND for his costumers!! For as long as I have been doing business with Rent one. I truly believe Lauren should be a Manger or GM he truly cares about his customers. He always double checks everything he always gives u the answer you’re looking for. It may not always be the answer you want but he won’t leave u hanging. If anyone goes to rent one out south please ask for Lauren he will take great...