Taco Bell — Restaurant in Jackson

Soo I really don’t like going to fast food places in the evening because unfortunately the customer service is not the best. So I say a little pray on the way and tonight was no different… I said my prayer …. Placed my order. The line was long .. I finally get to the window and she hands me the wrong drink… I tell her I didn’t order that drink… she says you didn’t order a large Mountain Dew… I said no I didn’t . I only ordered the strawberry freeze drink…. Then she reads my order out and says did I say no tomatoes and I said no I didn’t say that. So I give her my order and then she says yes this is the order and you didn’t order a Mountain Dew. I said no I didn’t. Then she calls some woman over and SHE ASKS ME AGAIN DID I ORDER A MOUNTAIN DEW AND I LOOKED AT HER AND SAID I TOLD HER SEVERAL TIMES I DIDNT ORDER A MOUNTAIN DEW. She go have the nerves to say ma’am I’m just trying to get the order right not once but at least 2 to 3 times. I proceed to put my elbow on the window of my truck and just look at her because at this point they are truly testing me. How many times can someone tell you they did not order a drink and how difficult is it to take the drink off and apologize and say it was a mistake. Do you think either of these women apologized one for getting the order wrong, two for being rude, and three for wasting my time going back and forth asking me if I ordered a Mountain Dew or not…. The answer is NO!!! Employees in customer service need to be able to simply apologize if you wrong and move on. So frustrating and it shouldn’t be when you are a paying for a service. And if you don’t like working in fast food … find another...

Drive thru took forever. They handed us our skittle freezes & half our order......... & we waited..........& waited...........&.. Well it took longer than our freezes did to melt. The syrange thing was the food was cold when we finally got it. What was it that took so long? Got home & we ordered 2 $5 box meals, 2 of the same $5 box meals. Nope we apparently waited for them to screw up our order. We also order a party pack all no lettuce, im thinking they missed that part but only alittle... Each taco had 1 or 2 small pieces of lettuce. Enough to makes a kid think its loaded down. We were the only car in the drive thru till we had been waiting atleast 4 min. So busy was not the problem. Oh & last thing is they were out of mild sauce, what the heck? A taco restaurant runs out of napkins, toilet paper or knowledgeable employees... They should never run out of taco sauce!!!!! Ever. I gave one star because had the food been right, the price was low. The other star i gave was because i grabbed the $5 box that they made correct & then git to eat what my wife didnt like out of the wrong one. Luck of the draw really, but...

I use to be a manager at this location I been there twice since I left both bad experiences! decided to go tonight to get my kids some food since they use to love this location lady in drive thru didn’t give me my receipt and it slipped my mind to ask her for it but she gave me more than enough sauces gave me a medium bag of sauces but yall was out of mild no wonder yall are out Charles or whoever is area coach there you should really show them the chart you showed us when I was there 1 sauce per item unless asked for extra and I did but I didn’t ask for hand fulls that’s a waste but anyways I ordered 6 burritos 4 cheesy double beef meat an cheese only and 2 regular with extra rice an add chipotle sauce I knew I should’ve check the bag before I left I got home an all 6 burritos had all meat on them literally straight meat no cheese JUST MEAT ! Crazzzzyyyyyyyy ! . Almost $30 wasted your team should practice their burrito wrapping skills also it’s very poor ! And I’m sorry one burrito had beef with some chipotle sauce...