American Furniture Outlet — Local services in Jacksonville

This entire order and process has been an absolute nightmare.

I placed an order on 11/26 for-four bedroom sets, to include white-glove delivery. I received a call on 12/5 that my furniture had been received by the local store, and could be delivered the next day (12/6).

Upon arrival, I noticed that I didn’t receive the mirrors that were clearly listed as part of the furniture sets I ordered.

Then, my delivery was anything BUT, white-glove. As only ONE of the four beds out of four bed sets was assembled during that time.

The “Project Manager” informed me that the assembly would have to take place at a later date, because he miscalculated the time it would take to assemble all the furniture.

Two workers returned today 12/9 and spent 12 hours in my home—using my tools—attempting to assemble the remaining furniture. And despite all that time, they left a dresser unassembled in a box in my son’s room (the room where they assembled the FIRST bed on 12/6 and left).

To make matters worse, they left to “discard” boxes and trash and never came back.

I am now out of four mirrors, 16 hours of my time, and the white-glove service I paid for remains...

DO NOT BUY FURNITURE HERE!!!! They treat you great when you go into the store and give you good prices but more than likely you won’t receive every item you order. We ordered our furniture over a month in advance and it still was not all in when it came time to be delivered. The third party company that delivers the furniture is very un professional and delivered $2400 worth of furniture on the back of a pick up truck. The original time frame for delivery was 11am-3pm, the arrived at my house at 9pm. The manager sends a text message to the third party delivery guy and told him to tell me that my sons head board was not in and it will be another week. When I talked to the manager just and hour before he did not mention this to me. The delivery company also left all of the trash that all of the furniture was wrapped in our house for us to throw away, stating “We don’t throw away the trash” I have requested a call from the manager, and even sent a FB message that I can tell has been read, and nothing!!!...

Excellent customer service and communication! Everything was done via electronic communication and PROMTLY! My order was delayed a week due to Hurricane Helene hitting Tampa where their headquarters are. Andres the salesperson showed me how to track my order to see the progress. Once the furniture arrived at their distribution center, David the delivery person immediately texted me and delivered the furniture to us the same day.

My prior two living room outfits were both from Ashley Furniture and I loved the Lindyn set from Ashley; however, was not happy with Ashley Furniture prices, customer service, or delayed delivery. With American Furniture Outlet (AFO), I was able to purchase the Lindyn set directly from Ashley Furniture AND know exactly when my furniture was being delivered!

I will definitely be ordering from AFO moving forward. This company...