Anthony's 1558 — Local services in Jacksonville

I haven't even had massage and I've already had a bad experience. My husband purchased a groupon for me as a valentine's gift (60 minute prenatal massage) and I was finally able to schedule it for the end of May. I was called a couple days before my massage and told that someone had double booked multiple clients and that I was one of the . I was asked to reschedule and for the inconvenience, they would add an additional 30 minutes onto my time. No big deal, I was rescheduled about 2 and a half/3 weeks later. I get another call the day I'm scheduled for my massage and told the massage therapist isnt feeling well and that I'm going to have to reschedule yet agai . When I mentioned that I was supposed to be scheduled for a 90 minute session due to having to reschedule in the first place, the receptionist said that it wasn't noted and that she would then have to move my time up a bit so they could honor that for me. At this pouch, I'm starting to get frustrated. I realize that life happens and things come up, so I decided to roll with it. So I'm scheduled 2 days later and told that she had to move some things around for me and everything was set. I get to the salon today (the day of my appointment) and head to the restroom really quickly (pregnancy problems) and when I come out, I'm told to fill out the standard paper on the clipboard. I get half was through the sheet and a woman comes up with a smile and tells me there has been some confusion/a mistake with the schedule and that she doesn't have me scheduled today and that she has no one to give me a massage. I tell her that I was scheduled today and that this is the second time I've been reschedule and that we just scheduled this appointment on Monday. She goes to her computer for a few minutes then calls my name and asks me to come over to the desk. She then tells me that my appointment is in a different color which means it's been canceled and that she has no one here right now to perform my massage and that I'll have to be rescheduled, again. After about 10 minutes or so of going back and forth on scheduling, she offers a time next week (that doesn't quite fit my work schedule) and then the next appointment she offers me is 4 weeks from now. She tells me that she's working on her days off to accommodate the additional requests and that they're pretty much booked solid for weeks/months. I go ahead and take the appointment for next week (because I'm not able to make the one 4 weeks from now, almost 2 months from my original appointment) and remind her that the first time I was offered an additional half hour for the inconvenience. She looks at me and then back at the schedule and has a look on her face that tells me that I was not given the additional time in their books or notes. After a new seconds, she says" okay, I have you scheduled for a 75 next Wednesday." At this point I'm so frustrated and done that I don't have the time and energy to argue that 60+30 doesn't equal 75. I've already spent 15-20 minutes for my appointment to have been canceled without anyone attempting to contact me and over half an hour driving out to the salon (then another 40 minutes driving home). To say I'm frustrated is an understatement. They apologized for the confusion but seemed to act like it was no big dea . After all of this mess, I wasn't offered any additional time, services or even the additional 30 minutes I was offered the first time I was rescheduled. I guess we'll see how the actual massage...

I'll start by saying I am not one to leave reviews, but I feel that this one is necessary. Highly disappointed in this massage. I semi-regularly get massages, and if I see a good Groupon deal, I usually will try it out. When I showed up to the spa, it was very awkward and not welcoming. I sat in the waiting room and could hear the receptionist tell my massage therapist that I was there, then heard her nearly yell "well I'm not ready" (I was a few minutes early, but obviously didn't mind waiting)... I thought that was unprofessional. Then she came into the waiting room, said my name, and handed me a piece of paper and pen. No clipboard. Didn't tell me to "please fill this out" as I would have expected. Again, unprofessional and unwelcoming. When she finally calls me back to the room, I was disappointed in the ambiance. The lights were totally on, no soothing music, no essential oil smells or anything. Just a room, with a massage table that had what I would not call even decent sheets/blankets on it. She very awkwardly asked "so why are you here?" and I could tell she didn't pay attention to my client form. She also felt the need to share that the staff doesn't even get services at the Groupon rate and she hadn't had a massage in months. Unprofessional. During the massage, her phone went off a few times that was playing the music which I didn't love. The massage itself was okay, but I definitely did not feel relaxed. Afterwards, I got dressed, and when I opened the door I didn't see her, so I just walked towards the front desk. Usually I would expect some water or something? As I'm walking down the hall I hear her say "Hey!" and look over to her lounging in one of the shampoo chairs and she just said "how do you feel" and I said "good" (to be polite) then I just felt uncomfortable not knowing if she was going to get up and walk me to the front desk, if I was supposed to walk myself, it was all just very odd, and yet again, unprofessional. Then to top it all off, I got to the receptionist (the therapist did not get up and walk me there) and as I mentioned, I had a Groupon. He told me that I owed $18 and I told him that I don't think that's right, since I already bought my Groupon and had provided the number when I scheduled my appointment, and had the Groupon up on my phone as well. He had NO idea how to handle this, and all I wanted to do was leave my tip and get out of there. Finally the other massage therapist (Holly I believe - based on reviews I feel that I may have had a better experience if she did my massage) helped me and I was done. I would not recommend going here. From the atmosphere, to the professionalism, to the service, it is not worth it. I am glad I paid at the Groupon rate and not...

I came into Anthony & Sandra's Spa not knowing what to expect. I had had my hair done 3 days prior and HATED it. There was not a single redeeming thing the previous stylist had done to my hair. Before walking into the previous salon I had waist length vibrant red hair (that desperately need colored). When I walked out my one inch trim turned into a six inch choppy (unblended) "layered" mess. My color was no longer the vibrant beautiful color that the previous colorist and I had selected but a very dark auburn splotchy wreck that had more splotches in it than a cheetah and definitely not a lot of red. Not to mention it wasnt even the color I had selected. Ive honestly colored my hair better than that stylist had. I was able to get an appointment the day I called with O'Neil. When I came in I was greeted by a receptionist with very cute short red spiky hair, (sorry I dont remember her name!) She made me feel very welcome and showed me around the salon and spa areas. When I met with O' Neil she listened to my whole sob story about my hair and look through it herself, needless to say she agreed with what I had to say. I did have to lose about another half inch off the length to even my hair out but I have NEVER had a better haircut then the one she gave me. Before trying out the previous mentioned salon I had been going to the same stylist since I was 16 but moved and O'Neils cut even out did my old beloved stylist! O'Neil was such a easy person to talk with and very sweet. I really enjoyed getting to know her. I will be coming back in about a week (after my horrible color fades a little) to get my color fixed with her and I cant wait. I can honestly say that Ive never looked this forward to get my hair colored! Thank you so...