Decofruit — Local services in Jacksonville

Decofruit was contracted by 1-800-flowers for an order that I paid for as a Thanksgiving gift. The $130 order was guaranteed for delivery before Thanksgiving. However, at 3:00 on the delivery date, I received an email that there was an unsuccessful delivery attempt. After finding the shop myself and calling, I was greeted by a guy who first stated he was the owner. He told me that the driver had went to the address, but nobody was home. This was untrue because there were six adults home all day! He ignored what I said and informed me that the delivery would not be until the next day. This made no sense that an expensive delivery that was supposedly out in a car would just be brought back to the store. Then, the employee said I should just cancel the order. Again, it’s better to cancel an order that is supposedly already made??? I asked the employee to call the driver and just send a picture of the order. This led to him telling me I was rude! He refused to do anything and my theory is that there was no prepared order. The plan was to just delivery whenever they wanted. I was able to get a refund, but it left a bad taste for sure. I was able to call Edible Arrangements on St. John’s Avenue and they took the order and delivered without incident. Don’t pay for...

So I get there Saturday 8.17.19 to order my mom a bday fruit basket..along w my 2 kids ..the guy upfront looked at me like I wasn't suppose to be there and was VERY RUSHY! For a first experience..let me tell you I WILL NOT go back to this place. I also had a groupon deal off a $20 basket..the smallest one started at freaking $39.99 least to say it was no biggie bc this was for my mother BUT he proceeded to ask me what do I want to order.. after I told him this is my first time there.. I'm like can I see a catalog to look at the choices?! Anyways I got my mother a Deco covered chocolate basket..it was very nice and she loved it but the quality of service and what you get IS NOT WORTH IT..I wouldn't recommend this place to anyone. This place should try to make it Not so bland when you walk in either..it should feel welcoming not like...

This wasn’t a good experience for me. I ordered a fruit bouquet it came that same day! Great! I also ordered a box of heart cookies that was supposed to be delivered on the 16th of May. When it didn’t come I got on the app and chatted with Leean Aljon on the same day and was assured my order would be here that evening before they closed at 8. I’m still waiting and it’s been a week ago today. They will never get any of my business again. I always had good service when it came directly from Edible Arrangements never had a problem over the ten years I used them. Didn’t know they were them too! So disappointed. Been trying to get my money back on my card with no success. They wanna send that never makes it to me! That’s 25.00 of my hard earned money they are trying...