GLAM Hair Studio — Local services in Jacksonville

I went in for an appointment March 7,2019 for my hair 2b washed, conditioned, protein treatment, knots bleached on wig, hair braided down &wig sewn on. Not fond of glue on my wigs & I expressed that to the stylist. She insisted that glue be used. I agreed thinking that glueing wigs was the only way they know how to put wigs on. I was not elated or really happy lookN or acting when leaving the shop like the owner said I was in her response to my 1st review. I was mutual thinking “ give the new style a try”otherwise I wouldn’t be writing a negative review if I were truly happy. Omw home my hairline started to ITCH! The glue would melt &get on my forehead & itch my forehead once I got home I had an allergic reaction & broke out in hives. My airways were not constricted so I took Benadryl & it was uncessary to go to hospital bcause the Benadryl took down my hives. The same night I got my hair done I replied back to glam hair email asking to rate my visit. I rated poorly &told them Y. They called me the next day & I asked to come in so they can take the glue out my hairline &braids. It was NOT 4 drops of glue. The stylist couldn’t take me March8 for a late appt & I can never go early bcause my mother can’t get my kids until 4:50 during weekdays. so I had to take Sat.March9 @2pm. I scheduled for furniture to be delivered to me at 9am earlier that week but they delivered late at 1:30pm & I had to be home to receive my stuff. I called Glam to reschedule appt cause there was no way I’d make it on time cause they are not near me. They said they were closed Sunday so I called Monday& no one answered all day. Tuesday I spoke to Tiffany & I explained to her Y I couldn’t come in last week fri cause the stylist wasn’t available when I needed,told her about my furniture mishap, &my allergic reaction & she had the nerve 2 say some sht like” your health should’ve been more important than your furniture” as if she were implying that I was lying about my hives4rm the glue or that the urgency to remove it was not urgent. UNPROFESSIONAL/RUDE AF! I asked 2 come in Wedn Mar.13 but The stylist wasn’t going to b available 4me. Her next late appt. was thurs. mar.14@6pm I ACCEPTED! I was told I would be charged $40 4her to fix her $187 mess but I just wantD it fixed at that point. I showed up to my appt mar.14th only to be told 4rm the stylist herself saying “you never scheduled your appt. when you called (tues.mar.12th)& said u would call back & schedule, Tiffany had u on speaker phone & I was listening &we heard you say that.”they may have had me on speaker but I recorded the WHOLE conversation bcause I was feeling uneasy about those females & the recording that I still have CLEARLY has me scheduling for Mar.14 2019@6pm with Tasha. I live no where near glam hair studio so Id never make a mishap like that & waste money for an Uber across town! You know, had the attitudes not have been so GROSS, & the professionalism on “10”, I wouldn’t have sht to say. Never have I ever wrote a review on ANYTHING, but Glam hair studios DEFINITELY got one out of me. Its cool though bcause I had a jcpenny stylist fix their mess & I was also told from the stylist that fixed my hair that glam hair stylists braid down was braided incorrectly, my wig was barely sewn on, knots barely bleached & she had to remove ALOT of glue not “4drops”...P.S GLAM HAIR STUDIO, y’all made fun of me for trying natural home remedies for hair growth (that have actually worked 4me) 4rm YouTube saying “it’s all In my head” but I’m sure I could’ve “YouTubed” a better job than y’all did!!! Sincerely unsatisfied customer...

Oh mine!! Where do I begin!! I called Thursday night having a panic attack because I was trying to get my hair done before my command Christmas party. My appointment for Thursday night was taking forever so I stopped doing my hair. I called this salon and I was extremely happy when they told me they could take me in the following day. After 15 minutes of scheduling my appointment I got a call cancelling my appointment because they were overbooked, but they could take me in Saturday at I was not mad because I knew they were trying to accommodate me. Saturday come and I called them at 1215 to confirm my appointment, but I was informed they could not locate my appointment for the current Saturday but the following Saturday the 21st of December 2019. My first thought was why would I schedule an appointment after the party? I knew I did not schedule the appointment for the 21st but the 14th because my phone kept a transcript of my conversation with them. Anyway, they told me they could take me in but 15 minutes after my appointment, for me 15 minutes is nothing because of my experience with black hair salons. The rep I spoke to informed me to come in and they would start shampooing me at 1315. 1300 I arrived in the parking lot, 1305, I went in and a young lady led me to the back to wait for the stylist. When I got there, she had just started a client’s hair, should have been a sign, but I wanted my hair done so I sat and wait. She offered me wine and water, which I thought was kind. I kindly declined and she informed me she would start my hair once she’s done with her client, remember now my appointment is for 1315. Once I sat down I assumed they would set me up for shampooing, but nope. Waiting and waiting; then 1345 she asked one of the gentleman who came in to take me to the wash area, and she would be there in 5 minutes. I informed the gentleman I prefer to wait in the waiting area. I waited for about 10 more minutes before I started calling other salons, because I knew there was no way she would have started my hair in the next 30 minutes, and I was not willing to pay for subpar service. I was able to find a place and they took me in at last minutes. When I lived in Hawaii, African American females struggle to find places to do their hair. Being in Jacksonville I didn’t imagine getting my hair being a problem. I’m all about supporting my brothers and sisters, but we have to do better. Scheduling appointments on top of appointments knowing there’s a 90% chance you’ll overlap is unsat. I’m willing to pay for quality but customer service for me is a must especially when it’s my hard earned money. Based on my experience, I will strongly advise not going to this place. I’ve wasted 2 hours of my time( to include driving to the appointment) and gas money to go to this place. Terrible customer service, and they may want to invest in a planner to keep track of appointments. Listen to the yelp reviews, especially...

I love this salon. The owner has been doing my hair for years and I honestly would not trust anyone else with it. I luckily found her after my previous stylist went MIA and from the first appointment, she has remained very engaged and invested in my hair journey. I went from wearing a pixie cut with bang to full-fledged natural with thick healthy hair which I never had before. Tiffany is great and I appreciate her work ethic and services. I have received numerous services from crochet braids (a go to fave of mine), to sew-ins, to twist outs, and all kinds of styles in between. And do not even get me started on the amazing colors that constantly get me stopped and complimented. I can't wait for my next appointment to see what she comes up with next....