Jax Oriental Market 大都会超市 — Local services in Jacksonville

I've been coming here for the past four years, ever since my family moved to this side of town. I really like that it's right across from the neighborhood Wal-Mart, which makes my grocery trip much more convenient. This little place located in a small shopping center next to Peony Chinese restaurant. I also like that I could park right in front of the store since they have a few spots reserved.

The inside of this little Asian market is very well organized. The fresh produce is on the left, seasonings, dried noodles etc. are in the middle and the right is where you can find fresh meat as well as frozen dim-sum, sausages etc. They also have fresh sugar cane drinks, boba tea and sandwiches in the back (I haven't tried those yet, but I will one of these days). They also have fresh -ish Asian pastries and sometimes roasted duck as well as Asian fruits right in the front of the entrance, by the door.

The cashiers are pretty quick and very helpful if you need help to find something. They always have several girls at the register to avoid long wait line since the place is not that big. There are miniature carts and baskets in the front by the door, which is nice when I buy a lot of groceries. I like coming here to buy all of the Asian stuff that I cook/eat weekly; because, the prices are reasonable, the place is well...

We’ve been their customers for years. They have a great selection and fresh produce. Unfortunately, their customer service is terrible. The employees act like they’re doing us a favor when we ask for something. This has happened consistently but we go back because it’s the the best place in town and located near us. It was never so bad that I felt like I needed to write a review. That changed today when the cashier was ringing us up. Because the counter space is limited, as soon as the items are in a bag, we put them back in the cart. One of the items fell out of the plastic bag. The cashier asked “are you buying that” I was confused at the question so I asked him to repeat and he pointed at the $5 bag of noodles and asked in a very accusatory manner “are you buying that”. I was so taken aback that I said I wasn’t trying to steal from them. I also said there was no reason for him to be rude to which he snapped back at me, I wasn’t being rude. The he walked off. No apology, no acknowledgement. There were a dozen ways he could have asked that question and handled the situation better. Actually nobody from the store apologized for his rude behavior. Sigh… I really wanted to support an Asian business, and my expectations are really minimum, please treat me with respect and I will also...

Just moved here and was excited about how much selection this store has but I won’t be returning. I stopped by after taking my dogs hiking and got a boba tea and a smoothie. They were advertised as buy one get one free but I was informed I had to get two boba or two smoothies and that a tea and a smoothie could not be buy one get one. I said thats fine I don’t care and waited while they were made.

I go to check out and there is a long line and what seems to be a young girl training on the register. After waiting, I finally get there, she rings them up and informs me there is a $10 minimum if its not cash. I told her I don’t have any cash and to just ring me up for something that’s $3 and I’ll grab something.

She tells me she can’t do that but she can put me on hold and I can go find something to buy. I look behind me at the five or six other people in line I tell her I have dogs in the car and I can’t wait any longer and she won’t do anything about it.

I said just forget it, put my straws on the counter and walked out. This is 2018. Losing $0.21 for a transaction fee seems a lot better to me than losing $7 and a customer since cash is not the...