Mayo Clinic Emergency Room — Local services in Jacksonville

I write this letter with an empty feeling inside and a lot of anger however I believe it’s important to know before you bring your loved ones to “the best in Florida.” You’re being lied to. My mother suffers from altered mental status frequently but is also frequently herself. Spent five years trying to figure out what was causing this and nobody could tell me as a last ditch effort effort I brought her from 5 hrs away here. She was admitted and the first 4 days were great. Friendly staff. Nice doctors and making progress on my mom’s issue. I was told she has at the very least another week yesterday. I walked in this morning and was stopped by a nurse I adored she was so kind that my mom had worsen and they had to call Lynn and staff member That wasn’t even on the schedule just to sit with her. She was so out of control. I went into her room and she absolutely was. Then a female dr comes in and advises me that she’s being released because she asked to be And I couldn’t stop it because if a doctor deemed somebody of sound mind to make the own medical decisions my power of attorney is invalid. So the same Doctor Who had somebody who is not scheduled come in and sit with the woman because she was so out of control released her the same day. They never got to the investigation part of what was causing this issue. They released her completely mentally altered and withdrawing off the medication. She has been dependent on for 30 years. They were laughing about it talking about how they called the prescription for baby aspirin into Walgreens, which they did. All of the nurses suddenly changed. All of the doctors suddenly changed and it was very clear to me that they just didn’t want to listen to her anymore. Probably not supposed to say this, but several nurses agreed with me that she was not OK to go home. This doctor wanted me to put this aggressive mentally all woman in my car and drive her six hours back home and just do some follow ups back there. The woman was crying out in pain for four days, and the doctor advised me that she was showing them signs of withdrawal. Throwing herself up against the side of the bed. Not withdrawal.? I’ve taken her to some pretty bad hospital over the years. There are some we still laugh about. I never in my life that the worst hospital that I have ever brought my mother who is my life and I love very much too would be the mayo clinic in the end. And for reading this, everything was fine up until the day that doctor took over her care. I plan to do an investigation on what happened because the nurses have loose tongues and I know a lot more than they think I know. I would like to be contacted by somebody from the administration office or the office of the CEO of the hospital. I’m gonna say don’t bring your family here, but it’s a hard thing to say because , if you don’t get that Doctor Who made that call probably is one of the best. But if you’re like me, you’ll get walked out by three nurses and for security guards, trying to touch my mother saying that I could not record them. It was illegal. If I feel threatened, I have every right to record. I was not recording a patient therefore, I did not violate your policy . if you’re a security guard and you are escorting me and my mother who is elderly off the property I am going to record you as evidence because there was no reason for it. Nobody ever raised their voice. I would like to say that this is all fabricated, but it’s not, I’d give it a pass only because there’s a chance you might get this one lady doctor and I did not mention any names or use any language so there would be no reason this should be removed. It’s...

Many of the staff are truly amazing, though the Mayo Emergency Room is not an ideal treatment facility.

Emergency room accommodations are not cleaned between discharge and admissions, routinely.

Communication with nursing staff is difficult when nurses are instructed to get rid of patients rapidly.

I (and other patients I encountered) had been informed that a room was made available. After being instructed to sign "Outpatient Observation" forms to meet criteria for billing insurance, staff would run a test or carry out a procedure. Immediately after the qualifying event for an admission, discharge was initiated. My first instance involved a nurse in such a hurry to discharge me that my family was told to leave the room they assigned me while I was in surgery and I was forced out of Mayo before I was cognizant of my situation and unable to urinate due to anesthesia effects.

After being unable to urinate for over 18 hours, I called to seek guidance from ER staff. They told me to return, as they are not allowed to give advice over the phone. When I arrived, as the only patient waiting the the Lobby, no nurses were present. Two registration staff worked to assist me in finding a nurse to tend to me. Once in a treatment area, it was discovered that I retained over a Liter of water in my bladder, causing excruciating pain and complications from the surgery performed the previous day.

Over the course of another night, into morning-- I was probed by two overseeing practitioners in my recent surgical tissue, while in extreme pain. I was informed that they would admit me for various reasons and that they would resolve the pain and clarify details about what could be done to mitigate concerns over my previous premature discharge.

Three doctors communicated with me that I would be admitted. Two nurses told me that I would be tested to see if I could urinate without a foley catheter. In the end, I was not given more than 20 minutes to attempt urinating without a catheter. A nurse was instructed to place a leg strap foley catheter in me in order to discharge me immediately. I was not given enough tubing to lie down with it attached. I was not given an overnight accommodation bag. I am now at home after a second hasty discharge without means of achieving any level of comfort with a leg strap balloon foley catheter, barely any pain mitigation at all for the fresh wounds and large area impacted by surgery, unable to lie down on my stomach, back, or even a side because of poor communication and preparation.

It was a huge red flag when I retrieved the medication prescribed at their pharmacy and overheard that "Thursdays are patient turnover day," as if all departments were aware that haste was prioritized over quality care as a practice.

As stated before-- many staff that practice at Mayo are fantastic people that do their best for patients. Unfortunately, Mayo does not encourage the quality care method over the fast-pace pseudo-admission to bill insurance before kicking patients out without proper guidance...

Upon arriving, because my GI doctor recommended that I see the emergency department with my degree of stomach pain, I was checked in immediately. As a sufferer of two rare stomach diseases, I knew I was in the right place. Within a few moments, I was sent to triage where I talked to a nurse who asked a bunch of questions. A couple minutes later they called me to do some lab work. The two young nurses that helped get my blood work were a ray of sunshine to be completely honest. I believe one was named, Sarah. Then the wait began. It wasn't until 2 1/2 hours later that I was finally called back to the actual Emergency area. The wait time was awful and I was hurting. Unfortunately, they did not have any rooms available so I did have to stay on a bed in the hallway. The nurse was very apologetic. They were overwhelmingly busy. However, I did have exceptional care from Courtney King, the nurse practitioner on duty as well as Chandler, the patient care technician. They were efficient in getting me the assistance that I needed. Very knowledgeable. I was then sent for a CT scan and the nurses in the imaging room were so sweet. There was two young men and a young lady that were just incredibly helpful and seemed to really enjoy their jobs and working together. I was informed that there would probably be another hour before they got the results back from the CT scan. My husband and I hung out in the hall and everyone came by to make sure that I was okay and we're very apologetic about the delay and the wait time. I completely understood because when I got wheeled to the Imaging room, I noticed the overwhelming amount of patient in the hallway as well. It was beyond their control, so there was no need to be rude to them. It was really nice to see in an emergency situation, how well all of the employees seem to work together. I did not meet anyone that looked like they were unhappy at all. After reading some of the other reviews, maybe my experience was just different or I had a different perspective of being patient and understanding that they were doing the best that they could with the resources and employees that they had. I got the answers that I needed at the time so I can follow up with my GI team at Mayo Clinic. I got very good discharge instructions. Yes, I may have spent 5 hours in the ER but at least I have answers and everyone was very Friendly and knowledgeable. Thank you, mayo team!...