Menards — Local services in Jamestown

Last night I bought some beveled retaining wall bricks and it was only an hour before closing. When I got back there, they were out of one of the three blends I had purchased. I loaded one set of 25 by myself, and was down to a half hour before closing. Two employees with forklifts came to my assistance and after explaining that one of the ones I purchased was not there, one of the employees went to check somewhere else, and the other went to the front of the store to get a ticket for a different blend. So I ended up with the same amount, but just had to settle for a different color. Which was totally fine with me. Both were extremely helpful and helped me to load my 50 remaining bricks in the dark...lol... with the aid of the forklift lights and my puny pocket flashlight, even being careful to help me get ones that were whole (no chunks missing) and ones that had the whole entire ridge so that they set nice on top of the rows when assembling them. With their help and expertise, I was soon on my way and made it out 10 minutes before they closed. I did not catch their names, but they came through again when the gate attendant counted and realized that I was 1 brick short. While I was inside sorting out my picking tickets for inventory, they went and got me one more brick. They even figured out which color had the missing brick. I had bought three colors and due to the dark, they didn't get stacked according to color in my pickup box. Pretty amazing! I'm thankful and grateful for their help and appreciate it so...

I am from Mandan, ND but on my drive back from Fargo, I stopped into the Jamestown store to try and pick up an item that was out of stock at my local Menards. I needed to purchase replacement stakes for some solar lights but wasn't sure exactly what size/kind would work the best. I am writing this review to say thank you to James in electrical for taking the time to do such a wonderful job helping me. i was confused and frustrated because I couldn't remember exactly what the stakes looked like when I originally purchased the lights. James took the time to make sure the stakes would fit my existing set of lights plus he helped me choose a higher quality metal stake which proved to be a wise investment. He was so nice and so helpful that it really made my day. I can't tell you how much it meant to me and I will stop and shop at this store each time I pass through Jamestown. Dawn at the service desk was also very helpful. Thank you James!!! Your kindness made a difference and I appreciate it more...

HORRIBLE store...don't waste your time. Bought water heater that lasted less than 2 years. Flooded basement so ran down late one evening and grabbed new one. Installed and good to go. Manufacturer said it should be covered by warranty but Menards won't honor. Went down on weekend with faulty one to square it up but didn't have receipt S changed debit card so they say can't lookup. Had card account printout to Menards and datw but still wouldnt help me. Told if got proof of pur hase they would help with warranty. Week later got proof of pur hase and go back and now wont uphold warranty as they say newer one is bigger and more expensive so won't honor warranty. Apparently they want you to buy same garbage so they can duck out on another warranty when it breaks in less than 2 years again. Pathetic store!!! And of course no way to get ahold of live person on a weekend...