The Secret Garden Flower Shop — Local services in Jamestown

They made a terrible arrangement for me...here's a letter I wrote them.. Joan, This email is in response to the floral arrangement that you made for me for a funeral on April 28th. I had sent you a picture of an arrangement I had my heart set on and you told me you didn't have a "blue" vase or white lilies but that you would add blue and white flowers, a little bit of pink flowers and a blue ribbon. You ensured me you would make it look beautiful! Well I was sooooooo embarrassed over that arrangement you signed my family's name to!! It was terrible!!! It looked NOTHING like the picture I sent, barely enough flowers to fit in the vase and you charged me $100 for that??? That looked like a $30 arrangement! These flowers were for my soon to be daughter-in-law's mother that just passed and it was the first time I was meeting them!! What a disgrace! I would never use your services again and I would never recommend you to anyone either!!! I've NEVER had a problem with a florist until I used your services....NEVER AGAIN!!

And "Joan" NEVER REPLIED to...

In this day in age where customer service seems to have become a long lost art, what a delightful surprise, indeed a pure joy, to have recently worked with The Secret Garden Flower Shop!

Locally owned and operated, Joan and her team of flower artisanal experts help say in flowers what I was striving to accomplish ~ and they nailed it! They assisted in turning my vision into a tangible, living reality and throughout the entire process were amicable, professional and a true pleasure to work with.

For any and of my future needs, I will enthusiastically be returning to this jewel of Jamestown and without hesitation or reservation wholeheartedly recommend that you lean on Joan and her wonderful team for all of your flower needs.

Bravo Secret Garden Flower Shop! Keep up the...

Real rude tells my niece that she is in charge for her wedding don't think so she was fired tells her she can't have any other flower arrangements next to hers why is this afraid the other ones will look better sad sad service but the wedding was a success without her flowers and the ones she had looked awesome real bad service what happened to the saying the customer is always right not the seller really the worst service I ever heard of surprises me that they are still in business...