Carol's Boutique — Local services in Jasper

BUYER BEWARE!!! DO NOT BUY FROM THIS RETAILER, especially if you are out of state. I purchased a pair of sneakers online, sized down as suggested by the "video model." I was aware that if I returned the shoes, I would not receive a refund, but only a gift card for another purchase. But I took the risk confident that they were what I was looking for...that was my first mistake. The shoes arrived and were still too big, even though I sized down, they were also not as described (they had sparkles all over them which you could not see in the pictures online), and I did not even have the option of exchanging them, but was forced to pay shipping to send them back and receive a gift card. I don't normally purchase clothing online (I like to try things on), but now I had a gift card to use so I decided to purchase a one size fits all white linen saving summer jacket because I figured it was a safe bet as far as fit. This was my second big mistake. The pictures looked decent online, and retailing at $59.90, I figured it would be a quality piece that would last. I HAVE NEVER SEEN A MORE CHEAPLY MADE ARTICLE OF CLOTHING IN MY LIFE. It took me almost 5 minutes to get the zipper separated, I'm not kidding, I have never seen such a thin, chincy zipper and the fabric and other materials are equally CHEAP and so disappointing. It is sewn together like a 6th grade sewing project and the "Made in Italy" tag is hanging on by a single stitch on either side. It's a joke. I have wasted more money paying to have this shipped (third shipping charge now), and I doubt this piece will last through one wash. I don't believe Carol's Boutique really cares if their customers are happy or not. If this $60 jacket (that I probably spent over $80 for in reality), is at all representative of their other clothing items, they are selling junk and ripping people off :( I don't see a way to attach pictures here, or I would send plenty. Please trust me and do yourself a favor, STEER CLEAR...

I’m shocked at all the bad reviews (beings this is a great store). I can’t believe such a lovely store would have such negative reviews. This would be very misleading to a future customer. I am from Jasper and shop at Carols often. All of their clothes are top notch, name brand items. Everything I buy from them gets tons of compliments. Some of the bad reviews mentioned certain fabrics. Some of their clothes are fine linen clothes and you know what you’re getting.

Also, most boutiques offer a store credit instead of a refund. Every boutique nearly in the town we live in will offer you a store credit only. I know because I shop all the boutiques. A lot, of their items sell out quickly so if you were to order the wrong size of shoes they may not have the size you need once you find out. I’m not kin to anyone at this store, nor am I friends with the owner. But I am a repeat customer and I didn’t want someone reading some of these comments and having the wrong impression. I am a business owner and sadly you can’t make every customer happy. This is a lovely boutique with great and...

I ordered a top back in January 2025 and I still have not received it in the mail. This is probably due to the USPS but has not happened previously.the tracing information has not been updated since Feb 4th. I have been in contact with the company and they have filed a claim on my behalf. I am a VIP customer of Carol’s Boutique and have been for many years. I don’t feel that I have been treated fairly. The company should have issued a refund after 30 days or at least store credit for the missing item. For letting this go 45 days with no resolve I am giving a 1 star review and want others to know how they handled...