United Airlines — Local services in Jefferson Township

Avoid this airline at all costs* Had a flight booked to Sao Paulo. They routed me through Chicago. Went to check in to my flight 24 hrs in advance and the app was telling me there was a problem with the check in and that I would have to check in at the airport. I then looked up what could be going on and it looks like we now need a Visa to travel to Brazil. Looks like they put this in place in May. Traveled to Brazil in November no Visa needed. I believe United should inform you about visa requirements in time to get them since they are in the Travel bussiness. They didn't. I filled out one the Brazilian government took my $80 and gave me a confirmation #. So I went to Lax, waited in the help line and informed the girl of my check in problems. She then printed me tickets to Chicago and to Brazil, I asked about the check in problem she said it was all fine. Got on the flight to Chicago pre purchased a window seat and to my surprise it was the only far seat without a window. Then at Chicago getting ready to land they tell us because of the construction on the runway they will need to fly around for 30 to 45 minutes till they are oked to land. We finally get to the gate and im 15 minutes away from them closing the boarding for the flight to Brazil. So I run to the gate barley make it. Then at the gate the gate agent asked for passport and visa, I said I have confirmation # and he pulls me out of line, saying I need a paper. Wasn't helpful at all. Then I went up to the ticket counter and asked what's going on. They said the # doesn't work I need a paper. I had asked I thought this was taken care of in LA They said it should of and they never should of printed out the ticket. I said what am I supposed to do. They said go back to LA. But no flights today. I said are you kidding me it's like 9pm and their no flights to Southern California. Nope they said. I asked is there someone I can talk to to help out with hotel and flight booking. The said they can book a flight tomorrow for me. At 12pm to LA. They at this time called the luggage guys and them pull my luggage off the plane. I asked how do I get my luggage they said I have to exit the airport to get it. I asked another agent about the flight and she booked me on the 12pm LAX flight and gave me my boarding pass. I asked about anyone I can talk to to help out with accommodations and she said there Was No one to talk to. I asked about the The luggage and she said go to the baggage claim area. I went and had to wait in a long line to find my bag. The bag agent then looked at my ticket then in his computer and said it went to Brazil. I informed him they said they took it off and the problem is was having. He then went to another computer and found it he said I just need to wait till someone brings it out. Got it 2 hrs later and headed off to find transportation and now a hotel. Found both and then headed back to the airport at 730 to check in for the 12pm flight as there is tsa shortage and its raining. Good thing I did as it tried to get through that they said my boarding pass was not working and that I would need to go over to a special united counter. Waited in this line for 1 hr to speak with the agent about my problem. He said the ticket wasn't working because I was in Brazil. He couldn't figure it out. He then asked for a supervisor to come over and see how to get me back to LA. The whole time im dealing with the supervisor he is making me feel like im in the wrong. He calls corporate to have them open my ticket Hands it to me and I notice that he put me in a middle seat. Even though I paid for a window seat. I asked him about it and he i need to talk to the gate agent. The whole time no one from United I feel handled this correctly or made me feel welcome as a customer. Went to the gate they said no seat changes. Once i get on the plane they inform us no wifi for the whole flight and we were delayed 2 hr from taking off,back to LA What a total nightmare. Never again United you need to do way better if you want my business. Wish me luck getting...

Being from Chicago, anytime I have to travel it means an Uber to O’Hare and a flight with United. I never have to worry about flight availability and/or selections, as Chicago is one of their main hubs. They have flights to Boston all day long. Boston is also a United hub, just smaller than O’Hare.

I’ve flown United my entire life, both domestically and internationally. As a Platinum Premier Member, I wouldn’t fly any other airline.

Their fleets are typically very reliable and new and/or refreshed. I’ve never had them double book on me and ask me to deplane. Service is always top notch from the airport curb to the destination.

Recently, I headed to O’Hare to catch a flight to Boston for medical needs and to relocate for part of the year. I enjoy flying at night, so I booked a 9PM “Red Eye”, set to land in Boston at 1AM.

Boarding went smoothly as usual. As a Premier member, they always try to take great care of you if they have the availability. It was our lucky day! They went above and beyond to celebrate the occasion by upgrading both of us to First Class. United truly goes above and beyond, every time.

We board the plane and get settled in First Class. It was an older 737-800, which was the replacement for the 737 Max that was delayed. Originally, it was to be a 737 Max.

I’ve flown both, much prefer the max. It’s much quieter, more modern, and more comfortable. There is also much, much more space as the overhead bins are massive. The 737-800 overhead bins are very tight and small.

First class service was impeccable. They started off with high-quality, complimentary champagne and warm, mixed nuts. Presentation was on point.

As I refilled my champagne, the Pilot announced that the prior pilot chewed the front wheel and it needs to be handled. We were given two choices: everyone sit totally still and enjoy your champagne- or we deplane. Luckily, everyone sat still and we were soon on our way!

The flight was top-notch. Very smooth, very little turbulence. Service was impeccable. I ordered the Fruit, Cheese, & Nut plate for dinner. They also had Cheese Enchiladas & Lemon Chicken Thighs on the menu, as well as a noodle salad.

The cheese plate was presented perfectly. Portion size was just right for me, especially when flying. The cheese plate had a mix of Brie, Gouda, & Cheddar Cheeses. Fresh Prosciutto. Dried Apricots. Roasted Almonds. Purple Grapes. And of course, a strawberry to seal the deal! You can’t have cheese without the awesome “butter crackers”!

My dinner also included a fresh, hot dinner roll and a fresh garden salad. The vegetables and fruits were all fresh, crisp, and delicious. The cheese was rich and the prosciutto was perfect, not overly fatty. It is great to finally see airline meals improving in quality and portion size! Dessert was mini pies, mine was filled with chocolate. It was a first seeing and sampling these. I can say they’re as tasty as they look!

Despite the tire conundrum, the pilot somehow got us to Boston right on time! As I said, the flight was pretty smooth with minimal turbulence. However, I do feel United needs to retire some of the older 737-800 planes.

The left engine was screaming the entire flight to where you had to shout to have a small conversation. The indicator lights (smoking/seatbelt) were burnt out. Part of the cabin wall was separating. It’s clear, this plane has flown its fair share.

Upon landing, as we deplaned, I saw mechanics inside the left engine with very bright work lights. I cannot confirm, but my guess is that engine was close to causing a problem/landing. I have flown all my life and it sounded like a turbo prob. The right side engine was normal for a 737-800.

Service was totally top notch. It’s the only airline I fly- and for good reason. They tend to be on time and don’t cancel flights constantly.

They also highly value their loyal customers and will do anything for you, within reason of course. The free upgrade to First was such a great surprise and it is why I will ALWAYS fly...

Well let's just say that my experience with United was overall very stressful, difficult, painful, and made my whole trip pointless. Was taking a day trip to one of my companies warehouses. However the airline didn't want to acknowledge the problem it had on a flight and for over two hours told us that they were "looking into something" becuase of this myself, my coworker and the majority of the flight wasn't able to make our connecting flights since out leave was almost three hours after the original scheulde. This just spiraled into effecting the rest of our Dave and most likely most of our fellow passengers on this flight. Since the first flight was delayed this much we had to have our connecting flights changed and instead of one layover we now had two. This would have been a small inconvenience if not for our second flight being delayed becuase of "First class meals needing to be loaded". And when we landed this delay confirmed that while we should have had a 50 min layover between flights we actually arrived 10 minutes after the flights cabin closed. So then we got to spend the next three hours in the airport rescheduling out flight, getting our bags, getting a hotel, and running around the airport. Personally my luggage was not located and twice I was told to wait and waited for a hour each time. Only to be handed an "essentials kit" so I got to stay in my same clothes for almost 36 hours. My coworkers bag was found but had been damaged to the point it wouldn't open.

So very long story short. Should have arrived at 3pm on a Tuesday and ended up arriving at 2pm on Wednesday. We were traveling for work and the warehouse closed at 5pm that Wednesday. So after getting our bags and car we have almost two hours. We paid for our hotels at the Destination for a whole day where we weren't there we were in a different state and our while trip was a waste of time and money.

The only saving grace and reason I did two stars instead of one is I believe the employee in Sacramento that rebooked our flight and the employee that assisted us when we got stranded because of the missed connecting flight tired thier best. However I believe the tools and systems that Untied uses are so ill managed and limiting that they could barely support thier customers at all. I wouldn't say the staff doesn't care about it's customers but the airline itself doesn't care about you at all.

So fly with United? Only if you like hanging out at airports in States you had no intention...