J R Hofstetter Family Jeweler — Local services in Jefferson

I have never left a bad review anywhere in my 28 years of living. I have had bad experience a lot of places in my life BUTTTTTTT what just happened was the worst..

I got engaged over the summer. I needed My ring sized and was revered to JF Hofstetter. My fiancé did not buy my ring from them he bought it from another store that was closing. The ring was gorgeous, an absolutely gorgeous ring. When I took my ring to JR Hofstetter to get it sized they did warn me the diamond might fall out because of the way the prongs were set so I said ok. My diamond fell out as they said it might. No big deal they warned me so I took it back and the son told me he could fix it by putting new prongs on it. He said it wouldn't look bad so I had them do it. When I got it back it looked horrible. It was crooked, it was completely uneven, it has a sharp cut in it.. it looks so so so so terrible.

Mistakes happen people mess up I made several excuses but after some time I decided this was not how I was willing to let my ring look. I went back in there calm and respectful using only ma'am and sir to speak to them. Not once did I raise my voice. I didn't even demand for them to fix it for free as another jeweler told me I should. I explained to the mom what happened and she looked at my ring and said it was fine there isn't anything wrong with it. So I showed her. How can you not notice how uneven and terrible it looks. She got very offended by that and proceeded to begin screaming at me and telling me that "my ring was garbage in the first place and that they did the best they could with such a piece of garbage." Then the dad stepped in. I told them I don't want to cause drama I just want to fix my ring. I asked how can we work together to fix the problem. They respond with YELLING at me you can't fix anything that is garbage .. even after they said that not once did I yell back and scream back. I asked them to not yell at me and they said "see people like you is what's wrong. Youbring garbage in here and expect us to make it beautiful." Well my ring was beautiful before I gave them it to place the diamond back in.. They screamed at me told me to get out of their store that my ring was garbage then and it is still garbage they can't fix garbage.

I was treated horribly and not once did I raise my voice back not once did I say anything bad about them except I'm just not happy with how my ring looks now. I will never recommend anyone to go here they were so evil and...

We had a phenomenal experience with JR Hofstetter!

Long story short, based on my style preferences my fiance was unable to propose with an engagement ring out of fear that we could not re-size it (he used a place-holder instead). I wanted a modern tension setting with a non-traditional stone (basically not a diamond). We were very surprised at how difficult that was to find! We tried to work with local jewelers and jewelers online, and we were told that they would not work with us, quoted a price that we thought was unreasonable, or were "stone shamed" for not wanting a diamond engagement ring.

Eventually someone recommended JR Hofstetter to us, and we decided to drive out and give it a shot. That wound up being the best decision! The staff was friendly and informative, and the jeweler was very straight-forward and willing to work with us (included the loose stone we had procured before we found him). There was no "stone shaming", and he gave great suggestions such as creating a faux tension setting to increase the strength of the ring. After two weeks the ring was ready, and exactly what we wanted! The price was very reasonable, especially for a custom piece and a matching wedding band.

Overall, the outcome of a very long and very frustrating 5 month process ended with a wonderful experience that had us smiling. I recommend this jeweler without...

To start, I met the Hofstetter family and had my first experience in their store right before Thanksgiving, a busy time of the year for a simple ring resize and cleaning (my wife’s grandmother’s who just passed away). We aren’t from the area, but my in laws live here. On our return visit, we were met with a completely transformed family heirloom. My wife was nearly in tears when she saw her grandmother’s ring. On our way out, the family presented our 15 month old daughter with a small, but meaningful gift. For free! We were so touched that we returned this morning to purchase an unplanned gift, simply because we wanted to give these wonderful folks more of our business. Jefferson should feel lucky to have JR Hofstetter in their neighborhood being run by genuinely rare, thoughtful, family oriented folks. I will be going out of my way in the future to drive up from Pittsburgh to shop here again. True family businesses driven by people with character will always deserve my...