Zak's Home Outlet — Local services in Johnson City

Zaks performed above and beyond my greatest expectations. I bought a Cal King box springs and bed frame at a store near my house in Aug 2022. It was a nice set with a 10 year warranty. I didn't ask how long the bed frame warranty was since I thought they were all together. I was told I couldn't use the frame I had or it would void the warranty. The center leg broke off this past week. I went to the store and told them what happened. I was told they would contact the warehouse manager and get back to me. They called back and said they wouldn't do anything because the frame only had a one year warranty. I asked if they would let us have another leg but never heard back. I found a nice frame at Zaks but my husband were I are not able to put it together and move the heavy mattress, I chatted to find out about delivery. I was told that delivery cost more than the mattress but they would move it to the showroom for us if we could pick it up. I explained about the other frame and the problems with assembly and moving the mattress. Scott emailed and told me they were bringing a new frame today and would set it all up at no charge because of what happened with the other store. It wasn't even their store. Jake brought the frame, set it up, and moved the mattress. Zak's made it right for something they didn't sell me. It's amazing to me that there is a company that would do something so kind. They not only stand behind what they sell but stood behind something another store sold and wouldn't take care of. Customer service...

The ladies at the warehouse store were wonderful. Cheerful and helpful. I went up to pay at the other store. I was using my dad’s credit card buying a twin bed for my mother since my dad needed a hospital bed. They are both in their 90s in assisted living. I gave them his credit card with my picture ID. They said they couldn’t do that. I explained the situation and told them I have power of attorney. They were not helpful. She explained they are a family business. Don’t what that has to do with anything. They finally took it but were rude. The lady looked at the guy and said “make sure you have all her information “. I said “I’m buying a cheap twin bed set up. Not thousands of dollars of new furniture.” What a shame. I have bought at Zak’s many times. I am building a new log cabin at the lake and will need lots of furniture. Probably not from Zaks. They had my picture ID with my address. Thanks for making an already stressful...

My husband and I went into Zak’s looking for an area rug and left with a sectional and glider/ rocker for our baby’s nursery! Lori was phenomenal. She kindly approached us, after we entered the store, and made herself available without overcrowding us or trying to pressure us into buying anything. She was honest and personable, and from our first interaction we knew we wanted to work with her for any of our future purchases. This was our first time in the store, and we couldn’t believe the prices and selection of furniture. I even texted my mom while I was there to encourage her to visit, as she will soon be on the market for a new couch. Making our purchase was completely seamless and stress free. Lori was so helpful, and we cannot wait to enjoy our new finds! Thank you, Zak’s and a huge thank you to Lori for helping us make our new space...