ALDI — Local services in Joplin

Noticing some negative comments about staff at Aldi store #35 on Mclelland. I can say that Angie is one of the kindest cashier's and goes out of her way too help people. I've not ever had any negative issues with her nor has any of our family members or friends. We go in more than once a week. Last winter I watched as a young boy really wanted a giant stuffed bear. Angie went to the shelf after asking the mom if it would be ok and purchased the bear for the child. I have witnessed many times her helping the elderly and disabled patrons of this store. My kids loving going in there and she is always so kind. I have had issues with 2 other staff members being rude at the register and on the floor at this store but never her. I am saddend to learn she was let go from Aldi based upon google reviews. I have seen her being treated terribly by customers over the last two years and not once did she act unprofessional even tough they were being out of line with her. I wanted to make sure to put on Google what I know to be true of this individual who was unjustly let go. I am disappointed in Aldi and those who have caused this. It is also sad that a store like Aldi Corperation uses google reviews to judge an employee they have ever even met in person. To all of the humans out there who write reviews remember this could be you or your family member or someone you know. Everyone needs their job so be sure when you write reviews the are accurate and honest. Shame on Aldi for believing these negative things about a...

I love this store and wish I could rate it 5 stars, but as other reviewers have noted - there is an employee that works here that should not be dealing with customers. She has super short hair and is often talking to people extremely rudely. I've had to experience the secondhand embarrassment of watching her berate customers for asking questions.

The worst moment was when a lady was driving a motorized scooter and they forced her to get up and move the cart they loaded her groceries with at the register because "that's how things work at Aldis". The short haired worker wasn't even the cashier, but inserted herself into the situation and rudely expressed to the customer that she needed to do what they asked, causing a scene and making a spectacle of the disabled woman. After reading others' reviews, I knew exactly who they were referring to when acknowledging a rude employee. She is not pleasant and regularly makes her mood the customer's problem.

Also - they literally throw my groceries into the cart when scanning them. No regard for bread, chips, etc. that are fragile - they just toss it all in so they scan scan as fast as possible.

As for the good: I am usually pleased with the selection, layout, and size...

I have been shopping at this Aldi’s since it opened & one of the main reasons is the great customer service from Angie. She loves everyone, customers, children, pets and elders. She does uphold the rules and even had to inform me our small dog could no longer sit in the cart. They are welcome in the store, but not in a cart. Upholding rules is their job. I’ve never heard of employees giving out free bananas & it’s sad the customer left a bad review because she explained policy. Is it okay for us to eat a banana or maybe an apple while we shop? Aldi’s shame on you! You might want to investigate the reviews and check cameras to see if those leaving reviews were actually there! I’m there almost daily and what brings customers back is friendly employees! I hope your employees will step up their customer service skills because this store is...