Flower Country Kaufman Texas — Local services in Kaufman

I ordered an all around bouquet of flowers for a funeral. The flowers were only arranged in the front and not “all around”. This was confirmed by the owner of the florist but I was told since it was for a funeral that people usually preferred for the flowers to be in the front. That was not what I ordered. When I talked to the owner she preceded to talk over me while I was trying to explain what I thought might have been a mistake in the order. Since I expressed my disappointment she said for me to bring the flowers to her and she would put flowers on the other side of the arrangement. I told her it was too late for that since the service was over. She asked me what I wanted her to do about it. I asked for half of my money back. To my disbelief she began to laugh at me. I told her it was very unprofessional and couldn’t believe she was acting like she was. She offered me $20. The arrangement cost me over $80 dollars. I will never do business with someone who belittles a customer and cheats people out of their money. It’s a shame that a business owner would conduct herself in such a way and take advantage of people like she does in her...

Worst customer service EVER!!!!!!!Especially the owner she clicked on me because I was complaining about a flower bouquet that I ordered for Valentine’s Day for my mom. I never seen the arrangement until a few days ago. I was so surprised because I did pay for the “premium” which are supposedly the bigger arrangement but my mom got the standard but they still charged me for the premium. I called to complain and vent because I didn’t think that was okay. I was not asking for my money back or another arrangement I just wanted them to listen to what i had to say. They need to change the picture on the website because the arrangements looks NOTHING like the picture on the website. I was very disappointing doing business with them. Never again buying...

We live in Colorado but our granddaughter lives in Kaufman, and had a baby last week, our great granddaughter. We wanted to send her some flowers but wanted to order them from a local florist as opposed to a national organization. We chose Flower Country. We discussed our granddaughters favorite color and left it at that. Our granddaughter told us the flowers were the talk of the family that evening, along with the new baby. This was music to our ears. Needless to say we were ecstatic and couldn't be happier with Flower Country and would highly...