Bridal Elegance & Formal Wear complete Bridal/Prom/Mothers/Tuxedo Shop — Local services in Kaukauna

I don't even know where to start....when I walked in I found the owner and re-introduced myself, as we had met before and stated that I was excited to try on my very first wedding dress. Instead of asking me what kind of style or price range I was looking for, she pointed over to some dumpy looking racks and said that I was to look through them and pick what I wanted. They were still in plastic garment bags and tightly packed together that they were hard to really see what they looked like as well as not categorized by style. My mom and I started going through them and picked a few out and put them on the rack they told us to, well apparently 10 dresses is too many to try on because I got yelled at, and was told I needed to just start trying them on. Once we got into the room, my mom asked a gal if there was someone that could help to get the dresses on, she was rudely told "No, you do it yourself". So, my mom and I fumbled around taking them out of the bags and got me into them. I was a lot of work!! In the middle of trying on the dresses I could here the young girl in the fitting room next to me, she was able to get the sales associate to help her and her mother with trying on dresses....I am a bit upset by this because I was in the store first and that same associate was the one that told my mom that we had to do everything ourselves. Well, we kept going and I found a gown I LOVED, but I wanted to know if the coloring was right (between white and ivory), my mom and I couldn't find anybody in the store anywhere. So after sitting and waiting for 15 for someone, anyone to actually help me, I took off the dress I loved and got dressed and left. Thank you for the complete lack of customer service that your store offered me, I wouldn't wish the same experience on my...

Purchased a beautiful wedding dress and I LOVE it! The customer service was great, they greeted us and helped us search for a wedding dress right away. They helped me get dresses in the dressing room and recommended a whole bunch of veil and belt styles, so it was nice to see a variety. I had a budget but the dress was too beautiful to pass up so I ended up spending double the price because I couldn't find a dress that I like for the price that I want, so that was my fault. They don't have too much on sale so that was another down for me.

Their seamstress, Mary Lynn, is pretty easy to work with as long as you don't break contact with her. My relationship started off rocky with her as she said she wasn't entirely sure what I wanted with the dress but never called me to double check just to be sure so I let a whole month go by, thinking she was doing alterations. There was less than a month left to go and she understood that I was quite upset and made it up to me by making my dress alterations a priority, 3 weeks before my wedding day. Though I believe that the price for alterations is a bit pricey, I appreciate the fact that Mary Lynn has been doing this for years and is basically a pro at it so I didn't mind the price. She works pretty well under pressure too, so if you are unsure about your current seamstress, just pay her price and she will do a REALLY good job.

My overall experience at this place is very good. The workers are generally friendly but Mary Lynn made the place more enjoyable with her willing to work for you and around...

agreed with someone elses comment; if i could give - stars, i would do so!!!

first of all, they were all rude and none of them knew how to communicate with each other.

problem #1; we told them that we all wanted matching colors, so they said to pick the same designer, which we did.. cool right? no, about 3 weeks later, we called, and they said that there was a problem that one of the bridesmaids dresses wouldn't match because they had a new "color pallet" for that style. so that bridesmaid went there to pick a new one;

problem #2: they didn't even PUT the order in, they didn't mention that they send all the bridesmaids dresses at one time, and we had been undecided for the 3rd bridesmaid, so we figured we'd get our, and then once we found the 3rd, they could go get theres... so all of a sudden we got stuck with paying RUSH shipping, for something that could have been avoided all along.

problem #3: so i call about 2 weeks ago, and they said our dresses would be there the 25th, or the 28th of july (which they had said we'd have them mid july) well, no call, no nothing, so i call today AUGUST 2nd, and they informed me that the company shipped them, but they never arrived, they don't know where they are!!! REALLY?! they say they have been emailing the company, but can't figure it out!?

the wedding is the end of august, and we still need alterations.

WORST COMMUNICATION SKILLS, RUDE, THEY DON'T CARE.

STAY AWAY...