United States Postal Service — Local services in Kaukauna

Customer service is horrible, in particular from Monica. I've been in there multiple times and she has been VERY rude to myself and to everyone I see that she encounters. I get that you deal with a lot of people who have no clue what they need in particular walking in sometimes but Monica in particular talks down and treats people like they are idiots. I would rather someone with kindness working the desk. I had called in (the Kaukauna area number, not the 800 number) as I had a time sensitive package that I believe to be there. On the phone she rudely told me that if it they had it, it would have been delivered. I go into the post office and she again rudely said that it would have been delivered if they had it. Matching her rudeness I asked if she would have minded checking in the back which low and behold it was there. Monica needs to be put in the back sorting or sent out delivering...she's not made for...

I have never in my life had such a hard time doing a change of address for me and my children. The practices here are horrible. It's definitely disappointing as a new KAUKAUNA RESIDENT that I will be forced to utilize other city's post offices to handle my business. I would rather drive a town or 2 over to ship my items or for anything post office related. I filled out a change of address form in person, and provided my ID, as well as my child's birth certificate and just received a letter, 2 weeks later asking me to re-submit it with forms of...

Tried to use phone system for lost package. What a waste of my time. It's the worst thing companies have done by taking jobs away from people and use automation. My package is should have been delivered 3 weeks ago.I would have thought that someone would have figured it out and put it back on the delivery trucks and delivered it. I have been ordering books from Banes & Noble for 15 months now and never had a screw up. It is always left on my porch. And no we don't steal out here. I...