Sound Decision — Local services in Kendall Township

I took my 2017 victory vision motorcycle to Sound Decision to have custom 8-in woofers and custom six and a half inch speakers put in the fairing they did the work I was more than satisfied with the work that was done it was a tad bit expensive 3300 as I recall a few years later I had some issues with the radio in my 2015 f150 Crew cab I called on Sound Decision to see if they could help me with the installation of a radio unit the unit that they offered was not something that I was interested in I asked them could they install a radio unit that I ordered that was a plug and play simple they said yes let them know and they will put me on the schedule when the radio came in so I did I called for some reason I was not able to get through I I would get an immediate voice message that the customer was unavailable so I tried another day with the same results so I had a friend call and Sound Decision answered so they were avoiding our call for what reason I don't know they were paid on a previous installation with no issues on either side they were paid in cash with a thank you and goodbye they were a bit expensive but the work was done I was satisfied until this issue with my F-150 all Sound Decision had to say was thank you for your previous business we don't like to install units outside of what we sell that would have been fine but to ignore a customer that has paid thousands of dollars for their services with no disgruntle issues on either side is appalling the only thing that I can say is that Sound Decision is not the place to take your vehicle motorcycle or any other form of transportation that you listen to music or otherwise I would not recommend Sound Decision to anyone when a paying customer can be turned away for absolutely no reason and lie to about their check to see what's wrong with their service when they know very well that they are blocking the customer that's given them nothing but admiration the work is average you can do better for less money and better results and without being treated in a discriminatory manner I will never speak well of this business or its owners ever I would not do...

After reading the reviews, I felt confident going with Sound Decision. What a huge mistake that was. I had them install a remote start that never worked properly from the time we picked up the vehicle. On 8 seperate occasions over a 2 day period the vehicle would not restart after turning the engine off. I called and spoke to Mike (Owner) and scheduled an appointment to bring it in. Mike doesn't install remote starters so we had to wait 3 days for his part-time technician to come in. They had the vehicle for several hours and determined they were not responsible for their faulty installation and wanted an additional $200 to install a ground wire. I politely told Mike that I paid him the amount he quoted to do the install and i should not be responsible for his technician's failure. Mike stated my vehicle is the problem and its common to have this ground wire installed in Chevrolet vehicles. I told him we never had a problem with the vehicle not restarting. After further discussion, I asked Mike to uninstall the remote starter and requested a refund. He stated that he could not do that because the remote starter is now used. I asked him what he suggests I do now? And he replied " Take it somewher else and have them look at it"... I told him he is not an honest business man and he called me a jagoff and hung...

Spent $1000 for their remote start installation. I haven’t been able to drive so my wife has driven the vehicle a couple times. She said there was a rattle noise in the left rear and she smells exhaust fumes. Also that the car didn’t always remote start even when using the app. So as a former tech I decided to see what this rattle was. What I found is part of the reason for this review. First off there were a couple of wires wrapped with cheap tape and some exposed copper, not my noise but a potential electrical issue in the future. 1st thing I stated I didn’t want to happen. Then I found torn up jute pad all wadded up underneath the body control module #2 and the bracket that holds it broken and banging around. Hence the wadded up jute pad to try and keep the noise down and hide this my car was butchered. I regret ever letting them touch my vehicle and now I have to spend a couple hundred to fix their incompetent work to replace the broken bracket and fresh air vent that won’t close because it’s cracked allowing exhaust fumes in the vehicle. Word of advice stay away from this place unless you want problems you never had prior to having them...