Kennebunk Ace Hardware — Local services in Kennebunk

I live in Kennebunk. For years I would go into this Ace Hardware from time to time, and it was fine. But in the last few years , I have vowed to stop shopping on Amazon. Instead, I go to this Ace Hardware, and I’m delighted with both their wide range of products (99% of the time they have EXACTLY what I need) and their stellar customer service. Everyone who works there is helpful and knows where to find whatever I’m looking for. Once, when what I needed was something they didn’t carry, as I continued to shop after describing my project , the employee I had asked about it found me 3 times to show me something they did sell that might meet my need. I was so impressed that he was thinking creatively about how to solve my problem. I love this store. So long, Amazon!! Ace...

Sign says they close at 3,on Sundays, website says they close at 3. Arrived just before 3, doors locked, someone standing there to let people out. ‘We’re closed!’ I said ‘it’s not 3’ ‘We’re CLOSED!’ A gentleman coming out said that at 10 minutes to 3 when he walked in they told him he had to be out AT 3! I like that we have a small town hardware store and I try to use it often. As a business owner, I would never do that to a customer. It’s interactions like this that make me think about just ordering from Amazon or skipping up the road to big box. Maybe there was a really important reason that he was like that, but he definitely could have handled...

“Another brilliant mind” is how the owner referred to me when I explained to her that I sometimes had to return to her store a couple times in order to finish a home improvement job. Admittedly, I’m far from a pro, which is why I like to shop and support local at a friendly, helpful hardware store. I try not to go back to this store, though, bc of the comment above. Bought my Stihl up Rte 1 at a very friendly helpful Stihl dealer and get Ben paint at another local hardware down Rte 1 that is welcoming. Maine Hardware in Portland is also amazing and never hesitates to be helpful in a friendly way. Feel badly not going to this local...