Ochsner Health Center - Kenner — Local services in Kenner

Where do I even start with this “hospital”… I have always been a patient at Ochsner Kenner. My OB/GYN has been there and I was a patient of his for 20 years until he retired and I had to go to Baptist thank God that happened because when I got a new doctor when I got pregnant in June 2023 she did not take my pregnancy Seriously I have struggled with infertility and miscarriages and this pregnancy was very important to me. I have high blood pressure plus all of the history issues with my pregnancy. Dr. Amy Truitt told me I was not a candidate to see the maternal fetal medicine specialist , even though I have struggled with infertility miscarriages and finally once I conceived had high blood pressure pressure I was unhappy with that response but scheduled another appointment anyway she promised me an ultrasound at my next visit and five minutes before my appointment the hospital called me and said that they were very sorry. They were going to have to cancel my appointment and reschedule , that was it for me I found a new doctor at Baptist and at my initial appointment with her once she saw my records and looked at my chart. She immediately suggested I see the maternal fetal medicine specialist because I am a candidate and it is very important we make sure this pregnancy is successful , I had a healthy baby boy February 2024 and I truly believe it is because I did not continue to be a patient at Kenner. my husband and I have gained a lot of weight since then & have been prescribed Zepbound to assist us in losing this weight even with our insurance coverage The medication is over $1000 for each of us monthly. We got a prescription discount card to where It is only $550 for each of our prescriptions monthly still it’s over $1000, I called on a Friday at 5:15. The pharmacy closes at 5:30. I explained that I had a six month old baby in tow but I was on my way and would be there at 5:30. The woman very rudely said no we have to go get our own kids. If you’re not here we are going to lock the doors now, please keep in mind. I am trying to spend $1000 for one months worth of medication. They don’t care- my son and I walked up to the Pharmacy door at 5:30. They walked up to the Pharmacy door and locked it and shrugged and walked away. I called main campus and had it transferred immediately again, thank God. Now this is the worst part of Kenner. I swear I am absolutely appalled by how this hospital is still an open and operating hospital. My little brother is 23 years old. He got very ill and went to the emergency room they admitted him and long story short was diagnosed with multiple myeloma and was dying , they kept him there for about two weeks and in those two weeks, they did absolutely nothing to treat or speed up the process of treatment on this cancer that was killing my brother. My mother and I frantically had to beg and plead for him to be transferred to main campus so that he had even a slight chance of his life to be saved , thank God he was transferred to main campus though he had to go into ICU- where He was not when he was in Kenner and as a result had to be put on life support my little brother made it out of the ICU and off of life-support and is slowly starting to recover I wholeheartedly believe had he stayed at Kenner he would have died within the next week as they did absolutely nothing besides keep him highly medicated but did nothing to help fight this cancer. This hospital is nothing more than a money, hungry zoo and has completely deteriorated and should be shut down immediately. All these experiences that I have had have happened from June 2023 to August 2024 how rapidly and disgustingly this hospital has deteriorated is amazing, the doctors don’t care the nurses don’t care the pharmacist don’t care the janitors don’t care. They are all there for one reason and that reason is a paycheck. It is not to Help save lives. It is not to help people become healthy or treat any illness. It is simply open to charge insurance. I can guarantee more people have died here than other ochsners in the...

I was involved in an automobile accident on Sunday 3/14/21 in the early hours of the morning.

I was adamant about not being transported to the hospital and was asked to sign a form denying services. Unfortunately, I was so out of it and disoriented that I could barely see where to sign on the form. The EMT woman asked me once more if I'd like to be treated and I finally gave in. Once I stood up, I nearly fell because of the way my head was spinning. My vehicle had literally spun around due to the impact.

When I arrived at the hospital, the nurses took my information...as best they could. Once I started to get my bearings I decided I couldn't stay for treatment. I'm from New York. I just moved to Louisiana two weeks ago. I don't have health insurance yet and I know just how expensive hospital bills can be.

Prior to that, there was an older nurse who helped me out by walking me to the bathroom and making sure that I didn't fall. I was still very dizzy and unable to move at a normal pace. Once the doctor came in, I told him I just wanted to leave--I had no insurance. He smiled underneath his mask and laughed " I think you'll be alright. What happened, you were in an accident?" I told him yes, my car was hit as I was turning. "No headache, huh? Just dizzy. Did a little drinking?" I told him, I'd had a headache and NO I was not drinking, I'm an uber driver. I had two passengers with me. But he had a smirk plastered on his face from what I could see. The audacity to ask me if I'd been drinking when I was otherwise coherent was enough for me. I knew I'd made the right decision to leave the facility.

I asked was there anything they could give me or I could take for the dizziness. He suggested dramamine and then said "Ok, I think we can let you go. You'll be fine. I'll discharge you." He left the room for about 20 mins and I could hear him sitting outside in the nurses station talking with the nurses on what to do/how to discharge me. I took my time trying to get up and walked to the station to find out what was going on. I knew they wouldn't just let me walk out, they'd have to find something to charge me for.

"10 wants to leave, she said she doesn't have insurance." he said referring to my room number. Then I heard a young nurse say "So, why come in?" WHY come in? Because I was disoriented from a car accident. I'd never felt like that in my life. What kind of question is that? Does she use that same logic with all of her patients? Eventually, the older nurse came back in to take my blood pressure again, I asked why? They'd literally, just taken my blood pressure, temperature, and urine sample during admission. I declined. The doctor finally returned after that and said "Okay, I'm going to discharge you." I said, I thought that's what you were doing...he'd been gone for nearly 30 mins at this point. He claimed that a few emergencies popped up and said, "Thats kinda how these things work." then laughed. What he didn't know was that I heard him LOUD and CLEAR sitting at the station the entire time.

My sister is an RN, I'm no fool.

There was little to no empathy on the part of the doctor or most of the nurses in Ochsner that night/early morning on 3/14/21. The older nurse might be their only sliver of saving grace. The medical industry has a history of implicit bias towards Black people--specifically Black women--that says we somehow have a higher pain threshold. Thus, Black women are often ill-treated, disregarded, and not taken seriously when we express our pain. For that to be my first experience with the healthcare system here in Louisiana, it set the bar...

There should be a way to give negative stars. Only go to Ochsner Kenner Hospital if you have a death wish because they will kill somebody someday if not already. You think I’m exaggerating, my own primary care physician, who is an Ochsner doctor, told me that Ochsner Kenner Hospital failed me from the time I walked into the Emergency Room to even now after I have been discharged. Keep reading to the bottom because it is more than how they failed Epilepsy protocol. I went to Ochsner Kenner Hospital emergency room on Jan 31, 2025 because I thought I was going to have a tonic clonic seizure. I walked in told the people at the front desk that I have Epilepsy and was about to have a tonic clonic seizure. They insisted on seeing my insurance card which is not a problem except when you are having a seizure you don’t understand words. Let me add Ochsner brags about being a level 4 Epilepsy center which is the highest rating you can have but failed ALL Epilepsy protocols. I got a bed in the emergency room which I stayed for 4 days because they never could get a room for me. I told the doctor to put the bed rails up (epilepsy protocol) and he never did. My dad got mad and did it himself so that I was safe. On Feb 1, I didn’t receive any dinner and on Feb 2 I didn’t receive any breakfast. I was on a liquid diet from vomiting and severe diarrhea but my orders weren’t no meals at all. I should have gotten dinner and breakfast. Again, my dad went out and bought me jello to eat because they didn’t feed me. Many times they didn’t bring me my Epilepsy medicine at all or gave it to me once a day when I take my medicine 3 times a day (I showed the doctors my bottles to prove it and they could have looked it up on my Ochsner MyChart if they cared). Sometimes my medicines were brought it an hour early or late. Epilepsy medicine must be given at the right times to prevent lowering of seizures threshold. The 4 days I stayed there one of my Epilepsy medicine they didn’t have at all. Mind you, there is a Walgreens right in front of the building. So to say Ochsner is a level 4 Epilepsy center is a complete joke. I got a new diagnosis every day. My Ochsner primary care doctor told me they should have called in an a infectious disease doctor which was never done. One day they ran out of toilet paper which is terrible when you have diarrhea. I had an entire IV dropped on me which left me completely soaked. I asked for my DNR papers many times and they refused to give them to me even though my best friend was there telling them she never wants machines making her live. She has said this many times. I was discharged on Feb 4 and they still have not given me my results of my Neuro virus test (It is now Feb 20)because they lost it. This so called hospital needs to be closed and y’all have no business being a level 4 Epilepsy center. I have reported y’all to everyone that will listen. I am convinced y’all delete bad reviews because there is no way this hospital can have good reviews but you know what you can’t delete; word of mouth, my personal social media posts which you are tagged in, and your conscious if...