KIE Supply Corp — Local services in Kennewick

My husband and I have always been well served at KIE. KIE employees have always found the part we needed or have come up with a solution that will work for our older sprinkler system or other problems. They have a great selection. Employees are experienced and helpful, answering questions and advising on strategies that might help.. We always find what we need and/or how to fix the problem, so even though it is a little farther away from us than other places it saves time and frustration to shop there. Their selection of new systems and advice on which those would fit our needs best also keeps us coming back. A few months ago, they asked us about a faucet we were going to replace, told us the manufacturer probably still had it under warranty, and gave us the contact info to obtain replacement parts for free, even though they could have sold us a new faucet. It is nice to shop at an honest, knowledgeable place that cares about...

May 2017 Seth and the staff are great to work with. Very knowledgeable and willing to go the extra mile.

June 2018Had another issues I needed professional help a year after receiving exceptional service from Seth and his team. This year I called up after forgetting how helpful Seth was last year. I was describing the issue I was having and Seth without skipping a beat corrected me know the type of equipment I was working with from a year later. I had the phone on speaker phone and even my coworkers were shocked by how knowledgeable and helpful Seth was with handling my issue. Dude went the extra mile to make sure I had the stuff I needed and I couldn’t have asked for better service.

2018 Had a miscommunication about a small purchase with a representative. Talked with Michele in lightning and was able to solve the issue. She handles the issue professionally and quickly to meet a...

Terrible customer service, I know showing you at closing is bad, but if your hours are until 1 pm and you lock your doors at 12:55 pm, then just change your hours. Rude and and disrespectful. If you don’t like your hours and want to leave early then find another job. These employees are ridiculous. Never been to s store that doesn’t want to help their customers more than anyone else. This was the irrigation side, the guy just shrugged his shoulders and yelled "Were closed". Should just be closed...