Roxy Theater Antiques and Gifts — Local services in Kennewick

I used to love this store...until this afternoon. My family was visiting from out of town and I was looking forward to taking them to Roxy Theater. We were in the store less than five minutes and overheard the lady behind the counter intervene in a couples conversation. She was extremely rude to them they were talking about some furniture of some sort, and she said something along the lines "we don't talk about them here, if your going to talk about them take it out of my shop". I'm not nosey but being professional is important to my family and she could have been polite or discreet but the whole shop heard it. My husband walked out and he's the one that introduced me to this place. Because the customer service made the atmosphere uncomfortable the furniture was no...

I find the shop owner Ann very unprofessional and quite unpleasant at times. I have shoped there for years. But after my last purchase, when I asked if any break on items price she was very rude! We are shopping at a used thrift shop, prices are always up for discussion. Very unpleasant experience and I and my family will no longer shop there. Sorry to all the vendors but I just don't believe Ann is making the shopping a enjoyable time...

I had never visited this shop before and thought I would check it out since I enjoy going to antique/vintage shops. The lady at the front desk ignored me and looked away and acted as if she didn’t see me walk in. I waited awhile to see if she would even ask if I needed some help finding something and she didn’t. First and last time I will go...