PC Surgeons — Local services in Kent

Well, the only positive thing I have to say is that they were willing to hold my laptop for an extended period of time while I waited to get funds for the repair.

That being said, they gave me a decent about of attitude about holding on to it and made some severely snarky comments about my doing so.

When I did get my laptop back, I was informed that there was no warranty available since I'd left it there for over 30 days (as if I could have broken it while it was sitting in their shop?)

They had replaced the video card and thus far, that seems to have been a successful fix.

They also informed me that the main hard drive has failed so they made the secondary hard drive the primary. I assumed they would have taken out the failed hard drive but upon looking, they just left it in the laptop. No clue why that was deemed a good idea. Not only was it left in the laptop, it was left in the cage harness while the now, main, hard drive is currently floating freely without a harness cage and causes the computer to shut down when it's moved at all.

There were also other problems with my computer that were not fixed. The trim pieces on the back were pulled up and needed glued (Not that I expected them to fix it for free but they decided to electric tape it together. Thanks?)

The access panel on it was previously broken before I bought it and had been glued together by the previously owner. I would have assumed that during repairs, and after we had mentioned the glue, they would have replaced the back panel or found a better way to repair it. Instead, they did nothing and the back panel just falls off because the glue is old.

I will never take a computer back here and wouldn't recommend anyone else to. Lazy5, snarky, and corner-cutting....

I had just gotten my first laptop a few months ago and it had suddenly stopped working this past weekend. I called PC Surgeons to get their opinion and they told me to bring it in and said they’d try to figure out what the issue was. They immediately got to work and were able to diagnose the problem within a few days. They were up front with me and said it would cost several hundred dollars to fix it, and suggested I get a new one if the warranty was still good. Being a college student, I’m pretty short on money, so I’m extremely grateful about how truthful they were about the problem and how to deal with it. They saved me hundreds of dollars and were extremely helpful during the...

When we decided we needed a few new computers for our office, we were going to order several over the next year, and thought it wise to use a local business as opposed to ordering online in order to have quick support. We are a very small business and have to really budget our money and spend wisely. After purchasing the first and getting no support we were thinking the extra money wasn't worth it. The deciding factor was when we called and asked for help on something else and were refused because we had not ordered any more after the first, which we have not purchased elsewhere due to no funds right now. Very poor business etiquette. We will not ever...