Jared Jewelers — Local services in Kentwood

INSPECT YOUR ITEMS!!!

If I could go negative on this I would. On a Saturday, I dropped off a family heirloom diamond ring to have it cleaned and a chipped small side stone replaced, I had to pay in advance. They stated it should be finished by Friday and they would call. Two weeks later I haven't heard from them so I stop in and the ring is ready. When I looked it over I could see something was not right so I asked to view with their scope. They didn't replace the chipped diamond! They only cleaned that ring! I wonder how many people they fooled in this way.

The manager came over all apologetic and stated she would get to the bottom of the problem. Found that the cut of my diamonds was different than the ones they keep in stock and would need to special order. Said it should be complete by Friday and she would personally call me and she is so sorry this happened. I asked, HOW could this happen??? No note, no communication internally that there was a problem with this order??? She was so sorry.

Two weeks go by and I had not heard from her. I call and talk to the general manager and explained the situation. He apologized and said it was ready.

When I went in they gave me my ring and I inspected under the scope. The color and quality of the diamond they replaced was NOT in line with the rest of the diamonds in the ring and the manager work with me (the same one who was supposed to call me and never did) talked to me as if I was an idiot and how could I not see that the quality was really the same. "You must move the ring around to really see the characters." Oh, really? Huh, thanks for that advice Captain Obvious. After arguing a bit I was just ready to leave and she said ok. I said, um, you are supposed to give me my chipped diamond back. She asked if she could see my ring, to ensure she would get the right size. I'm like, really? It's not filed under my name, plus it should be the only one with the "special cut" that you don't keep in stock. She brought me a small diamond, I was so angry at this point I jut took it and my ring and walked out. But they were sorry for my trouble {eye roll}. Their apologies mean absolutely nothing and do nothing. Telling me your sorry doesn't fix the all the issues here.

I will NEVER go there for anything, ever again, and I will tell everyone I know not to go there, either, unless they want to be ripped off.

Terrible,...

Growing up in a family of goldsmiths and jewelers... this is the last place I would ever go from now on, and I won't be returning ever. A year ago I came in with some custom jewely to have them refinish the metal. They spent more time trying to test diamonds to see if they were real and pointing out any flaw until I asked to see their jewelry. Tables turned, the rep didn't like it either. Shortly after I came in looking for a 2 carat diamond and had my own band to have set, I was ridiculed about "not giving her something 100% from me" after I explained it was my mother in law's engagement ring.. which was given to me so I could give a more meaningful ring like a good blessing. Upgrading to 2 carats isn't enough? Is it really about the object? I felt kind of disgusted with the back and forth about that so I left. I bought a diamond elsewhere immediately after. Today my now wife and I came in so I could get an engagement ring made for her sister. I brought the diamond mounted to the head which was the original to the ring I gave my wife. There seemed to be a lot of commotion once the rep went to the jewelers area so I went over... They told us the diamond was not real!! I don't think they knew it wasn't for my wife who was also right there, it seemed way over the top shameless. I told the jeweler I have the paperwork and know it's not what he's saying, and he went on to say that it was a "good one" not exactly CV maybe moisonite. He then couldn't get his tester to work, which made me curious what he was thinking he would find if he thought that.. he kept rambling and couldn't get a reading at all while I stood there trying to figure out why he needs to test a mounted diamond that just needs the peg set into a band. They tested the same diamond before the head was removed last year!! I told the jeweler I had another place that would do it half the price, just to get it done by someone I trust. Hopefully all of you get better service and...

I try not to write reviews as I also work in customer service and know what it is like having people post but I had a horrible situation happen. My husband purchased my engagement ring here in 2022 and when bringing my ring in to get inspected last week I asked about the possibility of swapping out the prongs from white gold to yellow gold (to match the rest of my ring) they said this can absolutely be done and was included with the warranty. I went to pick it up a few days later and my worst nightmare happened. The head/prongs were 100% different than what my original was. 100x thicker. It made the whole look of my ring different. Travis the manager said he would work with me but that “just like Chevys” models/makes change over time but are still considered the same. He brought it to the shop and the jeweler shaved it down not once but twice. He said there was not much else they could do but to give it a few days and see how it felt. I also noticed it made a HUGE change in the space of my engagement ring to wedding band. He kept pressuring me into trying to get them soldered together as well which I mentioned more than once I did not want to do. Went in a few days later after still hating the way it looked and basically the only thing I was told is I could purchase a new head for $400… which is almost as much as my original setting cost. It never felt like we were working together, rather they were being defensive. I wish I would’ve been told before they swapped them out that there could be a potential chance it would look different. Or give me the option to pick one out that was similar to my first one at lesser/no cost since this was a Jared’s mess up.

Also, the Grandville and 28th St Jared’s need to get on the same page because I was told different things at both locations.

I am now feeling extremely frustrated and to the point where I want to just return my ring to them and...