Xfinity Store by Comcast — Local services in Kentwood

Would give zero Stars if I could. I canceled my service in May then they charged me for it in early May. I go on a chat and request that they have it refunded. They refund it and then subsequently charge me again on May 28th. I reach out shortly after this to have this refunded. They say they're going to however it's going to take a couple of weeks. Now we are on June 22nd and no refund. I'm here on another chat reaching out and they are telling me they can only refund a partial amount instead of the full $141 that I was charged. Someone on the chat named Henry just left and didn't even help me another person Irfan also left and didn't help me. Now I'm talking to Rohan who does reply however is also not any more helpful. This is awful. I have now contacted them 3 separate times spending a total of more than 2 hours trying to have this issue resolved. I want my $141 back. At this point I wanted my money back today with a gift card or something. I just want to be done with Xfinity. Even if I were in their service area (which I am not now) I would NEVER use their...

After spending 9 AM to 3 PM on chat with various agents yesterday trying to switch to Xfinity mobile, I got fed up and went to the store. I’d been without phone service since 9 AM. The store rep said no problem, we can get you switched over. He said we’d have to do a physical sim, since eSIMs don’t work on iPhone 11s and the chat rep should’ve known that. Well, the eSIM apparently messed my phone up beyond repair. A physical sim couldn’t be activated. I spent an hour in this store to be told they couldn’t do anything to help me, the phone is messed up, I can’t get a replacement, and to call a phone number to have my number released. Which is absolutely wild considering I had no phone service, so how do propose I make the call? Your staff, as a whole, are incompetent. I say this confidently as a blanket statement, considering when I said “how am I supposed to make that phone call?” The manager stood there with his mouth open. Went to Verizon, got a new phone and new service. Xfinity gets...

Don’t trust the sales people that call you. I got the new iPhone on a promotion, 350 off when switching companies, because I was told a better promotion would come in a few weeks that I’d qualify for. 27 days into owning the phone sure enough- go in and said I’d like to use the new promotion- they say they can’t because they don’t have the old phone despite both of us having records stating otherwise. They said they’d file a report and get back to me- never did. I woke up to a 135$ bill for one phone I owe monthly for nothing but service, the phone itself and the 15$ insurance on it. I just got a message that I am now using a premium line which I’ve been getting charged for for MONTHS without having access to until now. Straight robbery. Go with any other service that’s transparent about what you’d pay and what you’d get. Mischarging for a service you’re not getting without compensation is a straight...