Starbucks — Restaurant in Kentwood

Picture this, a red faced kid comes up to you well you're working at Starbucks. They are all by themselves, stumbling, and about to pass out from the 100 degree weather outside. They ask for just a cup of water. You decide to charge them a dollar for it. They don't have money. Would you at least try to help this kid? Well, at this Starbucks, they would say no. I was that kid, I was on my bike for over an hour. My vision was getting blurry so I stopped here to get water. I ended up just collapsing on the seating here, nobody asked is I was alright or anything. When I got up, I went to McDonald's to get water for free where they actually made sure I was alright. Imagine CHARGING for WATER. That's wild to me. Especially to a kid. Especially when that kid crashes out at your table afterwards. Wouldn't recommend. There was also a...

I am a frequent at this Starbucks in particular and absolutely everyone has always been amazing up until recently. There is a newer gal working there named Andrea who has made a lot of my recent visits unpleasant. Not to me personally but just by observing. Very unfriendly to customers, noticeably on her phone while there is a line, and talking in a rude manor about customers when other customers are in ear shot. I have worked in customer service all my life and it’s just a shame to see someone act in such a horrible way when there are guests waiting to be...

They make super dry cappuccinos. I have to ask everytime to get additionall milk. Then they cop an attitude if i ask for drink to be made correctly. Poor quality drinks, and poor attitude. "It's going to be a minute". Music is blaringly loud,,and staff talk at the top of their voices, unaware that maybe customers don't want to listen to all the employee conversarions. Clueless, Horrible ambiance. Had to leave because it's so...