ACE-HTI - Smart Security and Audio Video Solutions — Local services in Kernersville

I would definitely not recommend this company. They are dishonest and have terrible customer service. I was told incorrect information before changing my system to cell monitoring after getting rid of my landline. After contacting the company I was informed the incorrect information i was given by their associates was my word against theirs. I then was forced to pay $90 for a one minute service call to retrieve the installer code on my own alarm system. I can honestly say this is the worst customer service I have ever received from any service company.

Reply to the owner's response:

Very interesting how quick the response on my review of this company was posted. I can only say, any reputable company that would first of all, place a customers name in response to a factual review and also call their system outdated (which they installed by the way... I hope they have contacted all of their customers who built houses prior to 2005 such as mine and informed them of their outdated systems as my notification must have gotten lost in the mail), Speaks for itself??? (Interestingly enough, since my name was used in that manner, Betsy, the office manager, did advice that the owner whom is listed as the author in their response was named Jay Stone, and although there were numerous messages left and transfers to his voicemail over the last 2 weeks, I have yet to speak or attempted to be contacted by him. I will leave with this, read the rest of the Super great reviews and I think people will read...

I'm absolutely delighted with the service and expertise provided by ACE-HTI - Smart Security and Audio Video Solutions! More than a decade ago, they expertly installed an advanced whole-house audio system in my newly built home, selecting impeccable speakers and an outstanding AV system that have stood the test of time.

Over the years, their commitment to excellence has never wavered. They've consistently gone above and beyond, not only meeting my AV needs but also providing emergency support during non-business hours—surpassing all my expectations with their dedication and responsiveness.

Their skill in continuously upgrading and integrating state-of-the-art TVs into my smart home setup has been remarkable, always choosing the perfect products at fair prices. They understand the unique requirements of my house and always find the ideal solution. Whenever I've faced an urgent issue, they've been quick to respond and efficient in their resolution, truly a dependable lifeline.

The team at ACE-HTI is exceptional. It’s clear they pride themselves on their meticulous work and customer service. Their outstanding team is the backbone of their success, making them a true diamond in the field of smart security and audio-video solutions. Their unparalleled service makes them not just a company but a cornerstone of technology...

Terrible company. They lock their panels out so that no one else can ever get into programming. Even if a new homeowner has inherited the alarm and wants to use a company they know, I was personally told that we could just replace the panel that they would not help in unlocking it. This is not right as they do not own the panels although they act as if they do. Very bad business practices that will catch up with them in the long run......... An alarm panel can have the installers code changed so that someone can't get into the panel for safety but you guys lock it out so that the panel cannot even be defaulted. Your follow up sounded nice and professional but you and I both know the difference. For a professional courtesy you guys know exactly what you should do but you choose not to. I've dealt with this for about 3 or 4 years and I won't mention it again but today it got the best of me. When you do right by your customers it will come back to you in the long run everything shouldn't be about money....