ERD Ltd. Inc. — Local services in Kernersville

My company sent in a board to be repaired and they claimed they never received it. I sent them proof of delivery, as well as GPS coordinates directly from UPS and they said "We recognize UPS says that unit was delivered to our address but we do not have this unit. We don't know how else to help you...." The proof of delivery clearly states that this unit was brought into their facility and received by Kevin.

Edit: I spoke Robin, to the escalation specialist at ERD to review my recent concerns with their company. She assured me they had looked all over for this unit, twice, with no luck. My main concern was how the situation was handled. I was left with no solution by the customer service representative. Robin is going to look into this issue and use it for training purposes moving forward.

**Thank you Robin for taking customer complaints seriously and thoroughly investigating them. I appreciate you reaching out to me as it has reestablished my faith in ERD.

Note: UPS has reimbursed us for...

I had some minor concerns after my unit was returned to me. Kevin from ERD demonstrated real dedication to my customer satisfaction and without hesitation went above and beyond to make certain that all of my issues were resolved.

I am very impressed with this company both for their professional repair, and for their after sale customer service.

Highest recommendation from me...

They got our cpc4 back up and working in under 4 weeks turn around! Thanks to this company for developing a system to rebuild these units and warranty them! While Detroit/Freightliner/Western Star dealers scratch there heads with 100s if not 1000s of trucks sidelined! Get it figured out Detroit fix the units...